West Corporation NOC Operations Engineer in Longmont, Colorado

NOC Operations Engineer


The NOC Operations Engineer is responsible for:

  • Outage response, high-level systems analysis, evaluation, documentation, and implementation requiring a thorough knowledge of administrative and technical skills related to the IEN/VoIP platform

  • Directs and participates in all phases of system development with emphasis on outage response and repair, analysis, evaluation, integration, testing, and acceptance phases

  • Responsible for ensuring quality services are delivered for particular task(s) and is seen as the task leader

  • The NOC Operations Engineer will coordinate strategies for rapid repair, deployment, and maintenance of IP telephony voice communication architecture and the Intrado (IEN-Voice) network, its component hardware/software, and IP telephony/voice applications

  • This includes VoIP/IEN-Voice initiatives and configuring/optimizing all Intrado VoIP telephone systems and services, both internally, and those integrated with Internet-based services



  • Bachelor's degree in computer science, engineering, or a related field required

  • Experience can be substituted for educational requirements


  • Minimum of 3 years voice engineering work experience or similar position/role required

  • Minimum 3 years of related Voice Network operations experience required

  • Minimum 3 years first-hand knowledge of SIP, H.323, TCP/IP protocols preferred

  • Minimum 3 years first-hand knowledge of ACME SBC (configurations, HMR's etc.) preferred

  • Minimum 3 years first-hand knowledge of Sonus (GSX, PSX, SGX etc.) preferred

  • Minimum 3 years PBX and Circuit based telephone network experience preferred

  • Minimum 3 years T1/DS0/DS3 provisioning/test and turn-up and years of circuit switch/PSTN network experience preferred

  • CCNA or CCNP certification preferred


  • Position may require on call status depending on business unit needs


  • A strong understanding of VOIP QoS issues and mitigation strategies

  • In-depth/strong technical knowledge of ACME SBC (configurations, HMR's etc.)

  • Strong knowledge of configuration and optimization of VOIP equipment

  • Must have direct experience with Cisco switches and routers

  • In-depth/strong understanding of MOS Score, Jitter and all VOIP related troubleshooting methods

  • In-depth knowledge of SIP monitoring/debugging/troubleshooting tools using Hammer E-XMS/Wireshark/call generator or other related tools

  • First-hand knowledge of Public Safety Answering Point (PSAP) network builds

  • In-depth/strong technical knowledge of circuit switch/PSTN network

  • Strong technical knowledge of Sonus Soft switches (GSX/PSX/SGX/GSI/EMS etc.)

Applications will be accepted through 10/27 /17.

Do you share our passion of "work worth doing?" Demand for our services continues to grow. We are looking for the nation's best who are interested in making a difference. If you are interested in this position and meet the minimum requirements, apply online today!

If you work at West Safety Services, you’ll never take 9-1-1 for granted again. For more than 35 years, we’ve been a leader in an industry where the stakes are high, as are our expectations of each other. We recruit the best talent because our success is measured in lives saved, in communities protected and in assets secured.

Our 9-1-1 and other emergency communications technologies provide the essential link between telecommunications firms, wireless carriers, cable and security systems providers and public safety agencies. The proliferation of smart devices, sensors and new media are fueling our recent innovations that help guide emergency responders and public safety professionals as they assess complex, critical situations in real-time.

Not only do you finish each day knowing you have helped save lives but there are also some great perks in addition to compensation, competitivehealth insurance benefits, generous paid time off, and a matching 401K:

  • Access to hundreds of online and in-person training courses to help you understand our solutions, develop your skills and become more effective both personally and professionally

  • A spacious gym with ellipticals, treadmills, bikes, weights, and even group classes

  • Community outreach through a 501(c)(3) non-profit that supports local youth, seniors, and our military

  • On-campus dry cleaning service and much more

West Safety Services is an EEO Employer.

Please Note: The Company has strict background check requirements both pre-employment and during employment. Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services (CJIS) certification - criminal history check, fingerprinting and training. The company also runs a motor vehicle record check as part of the background check process.

The company conducts pre-employment drug screening and periodic screening during employment. Please note, marijuana remains an illegal drug under federal law. We have federal contracts that require us to be compliant with the federal Drug Free Workplace Act. West Safety Services is a tobacco free workplace.

Job Technical

Primary Location United States-Colorado-Longmont

Schedule Full-time

Organization Enterprise Corp Services USA

Req ID: 119826