Citi SVP, Operational Risk Training / Initiatives Manager in Long Island City, New York

  • Primary Location: United States,New York,Long Island City

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17042228


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

This role is within the Governance team and supports the overall ORM organization. The position works directly for the Head of Governance, Audit and Regulatory Relations and is intended to support that individual with the management of initiatives required to enhance the ORM organization.

  • Implementing a communications strategy including identifying tools and implementing a clear vision to informing senor ORM management and the global teams of upcoming events, industry practices and critical ORM focus points.

  • The communications strategy will include creating a quarterly newsletter that enables ORM senior managers to communicate globally with the organization about key events and professional goals as well as the coordination of town halls.

  • Working with Functional Learning and Development to building a training program for operational risk managers.

  • Working with Functional Learning and Development to create programs covering ORM Framework components Citi-wide.

  • Documenting Procedures regarding the roles and responsibilities of the organization

  • Managing ORM’s book of work regarding 2 nd line oversight of Citi-wide Key Initiatives

  • A presentation resource to support the Head of ORM


  • Knowledge/Experience (What knowledge/ experience of the role or the industry does the individual need, e.g. relevant work experience, industry and/or product knowledge).

  • Strong working knowledge of management communications and process

  • Effective communications skills

  • Strong understanding of cultural differences in the assessment of risk globally

  • Skills (What specific technical skills does the individual need and at what level, e.g. specific IT/spreadsheet/analytical/modeling skills)

  • Written and verbal communications skills

  • Organizational skills

  • Excellent general computer skills including MS Office – Excel, Word and PowerPoint, including advanced skills for presentation creation in PowerPoint

  • Competencies (What competency skills sets does the individual need e.g. organizational skills, planning, resilience, motivation, teamwork, verbal communication etc.)

  • Adaptive to change and ability to deal with ambiguity and work in a non-structured environment

  • Self-starter that can work without close supervision. Must have the ability to communicate across all levels of management

  • Ability to make things happen though the use of influencing skills, knowledge of processes/procedures and engagement with senior management

  • Effective relationship management skills that d evelop strong partnerships across the organization; ability to reach agreements

  • Demonstrated leader with a proven track record for influencing the outcome of change

  • Innovative, well versed in developing new ideas and improving current processes;

  • Qualifications (What academic/professional qualifications/registrations does the individual need – if relevant)

  • Bachelor's degree in related field

  • 7+ years of related experience