Santander Bank, NA Universal Operations Specialist (Head Teller) - Lititz, PA in Lititz, Pennsylvania

Universal Operations Specialist (Head Teller) - Lititz, PA - 1706378



As a member of Santander’sretail banking division you’ll help serve Santander’s retail and small businesscustomers as part of one of the top banks in the United States based ondeposits. With principal presence in thenortheast U.S., Santander’s retail division offers consumer and lendingproducts to help our customers reach their financial goals. Santander currently serves nearly 2 millionretail customers and 5.2% of the 2.7 million small businesses in the US footprinthave a transactional account with Santander Bank.

The Universal OperationsSpecialist position in a Santander branch is a leadership role in customerservice, sales, and branch operations. A Universal Operations Specialist isresponsible for ensuring operational integrity and compliance for the entirebranch, including both sales and service functions.


  • Act as a supporting role to the Platform toensure Platform Team Members adhere to operation policies and procedures

  • Ensuring total customer satisfaction by meetingall the financial needs of a customer: product, servicing, and transactional

  • Identify the financial needs of the customer atthe transaction window, at the platform desk, or in the branch lobby or duringout of the branch sales activities depending on branch needs and customervolume

  • Achievement of all assigned sales, customerservice, and sales activity goals by executing a model branch day scheduleincluding outbound phone contact to customers and prospects, in branch and outof branch sales activities, as well as other sales activities as directed

  • Acquires and maintains customer relationshipsover the entire lifecycle of the customer by identifying and understanding thefinancial needs of a customer or prospect

  • Recommend appropriate solutions to meet customerneeds and provides excellent customer service

  • As needed the Universal Operations Specialistwill effectively facilitate the referral of the customer to a specialist whocan assist in meeting a specific need

  • Ensure error free and accurate completion of allcustomer requests including: account openings, loan applications, servicingrequests, loan closings, and routine bank transactions

  • Act as the in branch expert regarding bankpolicies, procedures, and compliance.

  • Ensure that the entire branch team supports andremains in compliance with all audits, security, and regulatory procedures

  • Process all transactions accurately, and handlescash effectively so that each day they successfully balance their cash drawer

  • Handle operations responsibilities that includethe vault cash, custodial responsibility for the branch’s ATM, completingaudits and other operational control measures




  • Proven ability to meet and exceed sales/referral goals

  • At least one years of sales and referral experience in a goal or incentive-based environment

  • Ability to manage multiple priorities for self and others

  • Skilled in understanding and managing retail branch operations including policy, procedures, compliance, and security

  • Knowledge of bank products and services

  • Skill in addressing and resolving customer issues

  • Skilled in engaging customers/prospects in a sales conversation and optimizing sales opportunities

  • Minimum of 6 months of operational experience within a financial related organization or other related industry

  • Exceptional computer knowledge and Windows skills required

In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule.

Job : Branch Channel
Primary Location : Pennsylvania-Lititz
Schedule : Full-time
Job Posting : Aug 11, 2017, 1:46:53 PM