FCi Federal General Clerk II - 2nd Shift - File Operations (INTERNAL APPLICANTS ONLY) in Lincoln, Nebraska

Job Description:

General Clerk II – 2nd Shift - File Operations (INTERNAL**

** APPLICANTS ONLY)

Lincoln, NE**

FCi Federal delivers essential operations management and professional services to federal Government agencies. We apply proven processes and an innovative approach to performance, supporting the consistent delivery of the highest quality experience to the agencies we support and to the people who count on critical Government services.**

FCi Federal has an opportunity for a General Clerk II to join the team providing support to our Federal Government customer located in Lincoln, NE. The General Clerk II reports to a Shift Supervisor. The hours for 2nd Shift are 3:00pm to 11:30pm.

As a General Clerk II, you will select appropriate methods from a wide variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others. This position requires familiarity with the terminology of the office unit.

Essential duties and responsibilities may include work in one or more areas, including:**

  • Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations from a limited number of substantive guides and manuals. Clerical steps often vary in type or sequence, depending on the task.

  • Collects and processes fees in accordance with the Department of Treasury Financial Manual and in accordance with policies and procedures regarding safeguarding and accounting of financial instruments (cash, checks, and money orders).

  • Endorses fees and prepares them for depository pick up on the next business day after the fees were received in the Service Center.

  • Accurately generates, prepares, reconciles, and reports daily deposits in accordance with policies and procedures.

  • Monitors and safeguards fees at all times while within custody in accordance with policies and procedures.

  • Opens mail and removes contents.

  • Routes mail to correct location if delivered incorrectly.

  • Maintains the Regional Mail boxes and special handling mail logs for designated agencies.

  • Handles and processes Registered Mail according to policies and procedures.

  • Achieves a basic knowledge of computer operating systems to include retrieval of individual application information, data entry, and generation of file labels.

  • Collects information from source documents and input data into various formatted screens in accordance with policies and procedures.

  • Keys in fields such as A-file number, date of birth, name and alias (es), address, attorney name and address, monetary amount, corrections, updates to applicant/petitioner information, and other pertinent information.

  • Verifies the accuracy of the information entered into systems. As needed, searches for valid data within source documents when entering information from specific forms.

  • Reviews applications and/or petitions for completeness, jurisdiction, signature, and correct fee, and processes those compliant and non-compliant applications/petitions in accordance with policies and procedures.

  • Appropriately and correctly prepares and affixes barcode labels and other identifiers.

  • Generates screen printouts in conjunction with data entry in accordance with policies and procedures.

  • Scans biometric information from documents, as required, and performs cropping, scaling and adjusting of contrast and brightness as necessary to achieve an acceptable quality image for document production.

  • Scans, processes, and verifies fingerprint submissions for submission

  • Schedules biometric appointments in accordance with policies and procedures.

  • Fills customer requests/orders for files (including but not limited to walk-in, phone or email requests). This includes pulling and delivery for expedited file requests.

  • Researches all PP inquiries that come in via email and phone and responds to requestor and stakeholders of their find (claims, etc.) within 4 hours.

  • Requests and receives files from other service centers, and delivers accordingly.

  • Creates files in accordance with policies and procedures.

  • Scans materials accurately.

  • Assembles e-Filed and Lockbox applications and/or petitions and other materials in accordance with the policies and procedures.

  • Photocopies application and petition-related documents

  • Distributes completed files according to SOPs.

  • Provides accurate and timely production data for Team and other production reporting requirements.

  • Performs other duties, as assigned.

  • Ensures adherence to internal controls by backing out of time keeping or data reporting screens and logging off computer terminals when not in use.

  • Secures workstations and all documents at the close of each work shift.

  • Monitors and safeguards applications and petitions, including fees, at all times in accordance with contractor policies and procedures.

Additional Duties and Responsibilities**

Accomplishes all tasks as appropriately assigned or requested.

The Basic Qualifications for this position are as follows:**

  • Must be a U.S. citizen

  • Able to obtain and maintain a background check/security determination - full field background check required for personnel accessing IBIS, TECS, DACS

  • Must successfully complete a comprehensive 10-year criminal and credit history background check

  • Must successfully complete a drug screening

Minimum Experience, Education and Licensure:**

  • High School Diploma or equivalent

  • Minimum of eighteen (18) months of experience working in an office environment with computer experience

Minimum Knowledge, Skills and Abilities:

  • Basic computer skills.

  • Proven ability to communicate effectively and professionally

*Physical Demands: *

  • Read rapidly from both paper and a computer terminal.

  • Manual dexterity in the use of word processing equipment.

  • Capable of doing daily clerical repetitive tasks.

  • Good hand to eye coordination.

  • Ability to perform repetitive tasks such as: lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading.

  • Ability to work in one place and transverse the office on a continuing basis.

  • Ability to lift and transport up to 30 lbs. and push large carts

Mental Demands:

  • Attention to detail.

  • Ability to relate to others in a friendly, courteous, and business-like manner in a stressful environment.

  • Analytical and evaluative capabilities

  • Ability to quickly assimilate information and make valid decisions.

  • Ability to learn and apply information about immigrant petition and application procedures and the laws and regulations pertaining to immigration requirements.

FCi Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation or gender, status as a protected veteran, among other things, or status as a qualified individual with disability. We maintain a drug-free workplace and perform substance abuse testing.**

Job Title: General Clerk II - 2nd Shift - File Operations (INTERNAL APPLICANTS ONLY)

Job Type: Full-Time

Location: Lincoln, NE