Unilever Operator Data Manager - Foods in Leatherhead, United Kingdom

Operator Data Manager - Foods


Position:Operator Data Manager - Foods

Area of Focus:Food Solutions, Marketing




Operating in over 70 markets around the world, Unilever Food Solutions is the dedicated foodservice business of Unilever . Our portfolio encompasses many of the world’s leading food brands including Knorr, PG Tips, Flora, Colman’s and Hellman’s.Through combining a world-class product portfolio, knowledge of our customers and investment in our staff, we deliver year-on-year growth through offering chefs and caterers tailored solutions, helping them to expand their business and do what they love.

The world of Foodservice is dynamic and exciting. It involves working with customers ranging from Michelin star restaurants, hotels, through to pub chefs and workplace, school or hospital caterers - as well as the wholesalers and cash and carries who service the foodservice industry. Unilever Food Solutions business is ambitious for growth and for the right individuals, we offer great development opportunities, both within the local business and beyond.

Are you passionate about food and passionate about building relationships with customers and offering them solutions based on their needs?

Do you want to work with iconic brands?

Are you ambitious and willing to learn?

Do you have bags of energy and a desire to succeed?

Do you want to be part of a successful team ?

If the answer to all these questions is YES , then this is a fantastic opportunity for you!

Unilever is the one of the most popular UK employers on LinkedIn for a reason. Regardless of experience or role, we encourage ownership of your career and offer a wealth of opportunities to expand your knowledge and network. We will give you an in-depth induction, including time in our kitchens and will invest in your individual career aspirations and development needs through our numerous training opportunities. A career with us is a career you shape and promises to be tailored and fulfilling, much like the solutions we offer to our customers.

Our working culture embraces diversity and acknowledges that work is an activity and not a place and encourages all employees to balance the entirety of their life commitments. As such we offer generous family-friendly policies (including parental, elderly care and enhanced maternity/paternity leave) and agile working is the norm, facilitated by up-to-date technology.

Every day, around the world, people reach for Unilever products. Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. On any given day, 2 billion people use Unilever products to look good, feel good and get more out of life.

Job Summary

The current way of working amongst most of our food service competitors relies on traditional methods of driving sales and communications through a push/pull style visited sales approach. UFS UKI strongly believes that CRM, data, digital and voice communication offers a huge opportunity to accelerate exponentially with our future growth depending on contact strategies driven by data insight to reach operators. CRM and digital is the strategic driver of our ambition to have an engaging and buying relationship with more of our target customers through means other than our sales force and the operator data team is critical in driving this agenda.

The operator data manager sits within the digital conversion team and is key in driving business growth through data. Supported by a team of 3 direct reports each with a specialist area of focus across CRM and analytics, the person in this role will have the exciting challenge to lead the operator data team and wider local business transformation on the journey to a data driven business.

The role has responsibility for the overall data strategy from data collection, analysis and reporting to turning data into actionable business opportunities to ultimately drive sales and establish long term buying customer relationships.

Key Responsibilities of the Role:

Lead and drive the data strategy to grow the UFS UKI business, using all available big data e.g. operator, transactional (SSD) , market and digital data.

Implement processes for automating the collection of all local data (particularly 3rd party SSD) and connecting it to our local/global databases and system landscape.

Drive the process of data-driven operator journey design and execution using the power of data.

Lead data modelling (predictions, opportunities, patterns, etc.) to improve business performance via operator centricity.

Use data to enable personalisation and relevancy of our communications, constantly spot opportunities to improve results.

Own the legal and data governance model on operator data including privacy.

Drive direct contact data driven campaigning through trade partners, UFS web-shop, customer engagement and eCommerce models.

Manage all local data and data quality.

Drive capability internally for using and managing data – drive a more ‘self-service’ model for reporting and general analytics.

Develop and own a more future focused process for business reporting and analytics (market share, etc.).

Monitor system performance for both internal (ESRA) and external (SalesOut) systems and work to implement changes to improve performance.

Management of local data agencies such as Caterlyst and SalesOut

Key Requirements

A strong drive for results, someone who makes a difference, a self-starter with a can-do attitude.

Leadership – being able to take people across the organisation along the journey to a data driven organisation.

Relationship builder and ability to drive your agenda through others.

Able to communicate to different audiences across local and global teams on this complex area.

Demonstrated ability in using data to drive business while communicating simply.

Proven passion for customer data, CRM, and working with & analysing large amounts of data.

Strong skills in Adobe (AEM & ACM), Excel, analytics, Google analytics, Tableau and SalesForce.com.

Excellent understanding of data modelling techniques and tools.

Project management skills.


Time spent working at a data agency preferable e.g. Nielsen, IRI, Kantar, Worldpanel, Dunnhumby, Aimia or similar (or experience working with this type of data).

Shown leadership to drive data strategy in a preferably multinational organization and expert community.

Extensive CRM & data knowledge in a business position.

Proven track record of leading data driven strategies into business results.

Track record of managing a data analysis and or CRM team.

Fluent English communication skills - verbal & written.

Demonstrable knowledge with digital and e-business.

Demonstrable knowledge with IT and/or analysis work experience in business intelligence tools and systems.


Understanding of UFS tools, systems, processes and ways of working.

B2B success.

Educated to degree level preferable (or international equivalent) .

Company Overview

Unilever is a global Fast-Moving Consumer Goods company in the UK and Ireland. We are already on target to achieve our huge ambition to double the size of our business globally whilst reducing our environmental impact. We are growing our business and also doing what is right for our consumers, community and environment. We are developing brands for people’s lives today and for the changing environment tomorrow - making sustainable living commonplace.

Working at Unilever means that you get to take part in this exciting journey and work with amazing people who are really passionate about our large portfolio of famous brands. We want to improve billions of lives and you too can join us in making a sustainable difference.

Job: Marketing

Primary Location: United Kingdom-United Kingdom (County level)-Leatherhead-Leatherhead Head Office

Schedule: Full-time

Shift: Day Job

Unposting Date: Aug-21-2017

Req ID: 17000B5D