Plaza Hotel & Casino STATUS BOARD OPERATOR in Las Vegas, Nevada

STATUS BOARD OPERATOR

About the Organization

The Plaza Hotel and Casino redefines Downtown Las Vegas luxury and creates a perfect combination of comfort and sophistication. Anchoring the Fremont Street Experience, the Plaza has been an iconic hotel in Downtown Las Vegas for the past 40 years and a recent property reinvention has allowed the Plaza to retain its classic Las Vegas charm and embrace a new world look. Boasting real values, real people and classic fun.

Description

POSITION SUMMARY: Responsible for providing a supreme level of guest service. Answering phones in a friendly and courteous manner and maintaining a log of calls received. Assist employees with assignments, guest inquiries, guest request, as well as troubleshooting and resolving guest complaints and answer questions. Coordinate with Front Desk Services, Engineering, and Housekeeping management on the status of rooms.

POSITION RESPONSIBILITIES/DUTIES:

  • Sign on/off phones

  • Place key logs for appropriate shifts

  • Provide keys & radios for house persons, managers, utility, & runners

  • Perform key audit 2 times a day (open & close), and inform management of discrepancies in keys and key log signatures

  • Give keys to the Assistant Executive (AE,) that are defective and need repair and mark on the key log

  • Keep a call log of every call you receive and what action was taken

  • Collect DD’s from South Tower (Call rooms ending in ‘54’ and all DD’s from floors 22nd thru 25th) to offer housekeeping services

  • Provide excellent guest service. Before calling the DD’s you should look up the name of guest so you can call them by name

ADDITIONAL DUTIES:

  • Continually check for due outs, discrepancies, pick-ups, and inspected rooms throughout shift. Notify

Floor Manager and ensure all rooms are updated throughout the day

  • Update room status per paperwork and management as requested

  • Place rooms OOO when needed

  • Keep log of carpet care rooms

  • Keep log of maintenance calls

  • Email work orders to engineering

  • Print daily statistics reports hourly

  • Advise FDS of guest/management issues

  • Contact appropriate department re) emergency issues, property issues, room issues, etc

  • Keep copies of status, runner, room change, & key log sheets

  • Contact and advice team members of schedules/changes

  • File personal paperwork daily and paperwork from management, runners, etc., and monthly file cabinet change out

  • Provide management room status throughout the day when requested (s/o, late c/o, room changes, etc.)

  • Keep personal daily log of room changes, & advise appropriate manager(s) when needed

  • Collect key and paperwork from floor managers at the end of the day. Update any rooms if it is necessary

  • Send daily copy of the 3:00 pm DND list to fronts desk, hotel managers and A.E.

  • Collect keys and radios from house persons and utilities. Provide key, radio and runner log to swing shift

  • Place all managers’ paper work in the file cabinet

  • Print the last daily statistic report

  • Ensure that the graveyard and morning shift key log is on counter and dated

  • Advise Assistant Executive (AE,) via e-mail if there any issues or updates during the shift

  • At the end of the month status board operator is responsible to clean up file cabinet from the month before

  • On a daily bases the Status Board Operator must ensure coffee packets and copy paper is properly stocked

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Position Requirements

MINIMUM QUALIFICATIONS:

  • Must be detail-oriented and highly organized

  • Must be able to sit for extended periods of time

  • Must have good typing skills

  • Must be computer literate and able to operate standard office equipment

  • Must be able to effectively communicate by phone, beeper, and two-way radio

  • Must have excellent customer service and communication skills

  • Must be able to obtain/maintain any necessary certifications and/or licenses

EDUCATION and/or EXPERIENCE:

Required:

  • At least 6 months Hotel Status Board Operator experience

  • Excellent customer service skills

  • Have interpersonal skills to deal effectively with all business contacts

  • Professional appearance and demeanor

  • High school diploma or equivalent

  • Able to communicate in English, in both written and oral forms

  • LMS knowledge and/or experience

Preferred:

  • Previous experience working in a similar resort setting

  • None

PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Location

PLAZA HOTEL AND CASINO

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.