System One Services Network Operations Center Technician in Las Vegas, Nevada
Network Operations Center TechnicianLas Vegas, Nevada
MOUNTAIN, LTD. is currently seeking a Network Operations Center Technician for a major client in Las Vegas, NV.
This role starts off as a 12 month contract position.
Starting rate is between $25.00-$28.00/hr.
Responsible for the 24x7x365 monitoring of all critical systems and answering customer support calls
Answer customer calls, create tickets and perform initial triage for issue resolution
Identify customer impact and urgency
Resolve the issue if possible by utilizing documented processes and run books
Escalate/Assign tickets to appropriate Tier2 engineers if the issue cannot be resolved within define guidelines (time, system access)
Own accountability of the incident ticket until ticket closure by observing ticket progression by continued oversight of the incident for appropriate progression
Perform direct communications to customers for updates as necessary
Send all outage notifications to defined recipients (internal engineers, management or external customer) as necessary in accordance to defined notification procedure
Once incident is deemed resolved, verify and close tickets – reroute as necessary
Ensure ticket handover during shift changes in accordance to operations guidelines
Communicate and assist end customer on connection issue with network
Bachelor’s Degree or CCNA certification required from accredited university
IT Desktop Support Experience
Minimum of one (1) year of experience in the similar field
Network Monitoring Center (NOC) experience a plus
Wifi Network support experience a plus
Excellent communication skills