System One Services Network Operations Center Technician in Las Vegas, Nevada

Network Operations Center TechnicianLas Vegas, Nevada

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Type:Contract

Category:Information Technology

Job ID:74705

Date Posted:08/04/2017

MOUNTAIN, LTD. is currently seeking a Network Operations Center Technician for a major client in Las Vegas, NV.

Job Description:

  • This role starts off as a 12 month contract position.

  • Starting rate is between $25.00-$28.00/hr.

Job Duties:

  • Responsible for the 24x7x365 monitoring of all critical systems and answering customer support calls

  • Answer customer calls, create tickets and perform initial triage for issue resolution

  • Identify customer impact and urgency

  • Resolve the issue if possible by utilizing documented processes and run books

  • Escalate/Assign tickets to appropriate Tier2 engineers if the issue cannot be resolved within define guidelines (time, system access)

  • Own accountability of the incident ticket until ticket closure by observing ticket progression by continued oversight of the incident for appropriate progression

  • Perform direct communications to customers for updates as necessary

  • Send all outage notifications to defined recipients (internal engineers, management or external customer) as necessary in accordance to defined notification procedure

  • Once incident is deemed resolved, verify and close tickets – reroute as necessary

  • Ensure ticket handover during shift changes in accordance to operations guidelines

  • Communicate and assist end customer on connection issue with network

Requirements:

  • Bachelor’s Degree or CCNA certification required from accredited university

  • IT Desktop Support Experience

  • Minimum of one (1) year of experience in the similar field

  • Network Monitoring Center (NOC) experience a plus

  • Wifi Network support experience a plus

  • Excellent communication skills

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