Jewel-Osco Operations Manager in Lancaster, Texas

The Operations Manager’s responsibility is to maximize the performance of the site by directing the day, week, and monthly activities; providing leadership, motivation, training and development of the workforce; executing against customer requirements and operational performance; and “Making Llano a great place to work.”

Key Responsibilities:

  • Customer

  • Executes customer/vendor contract requirements and identifies accessorial activity and ensures necessary documentation

  • Utilizes the site inventory management system to ensure:

    o Management of cycle counting/adjustment/rotation programs

    o Productivity and space utilization (efficient product placement, etc.)

    o Accuracy (to floor and customer book); and

    o Identifies opportunities for technology enhancements

  • Associate

  • Deliver a safe, secure, clean and fair work environment for associates

  • Provide for associate performance reviews, development and/or succession planning as appropriate

  • Ensure compliance to the routines outlined in the site interaction matrix and standard operating procedures

  • Ensure company policies are communicated, administered, and enforced (i.e., accounting, operational, safety, regulatory, and administrative)

  • Participates in the management of turnover among hourly and supervisory staff consistent with the site turnover objectives

  • Ensures the associates have the proper access to the necessary tools to perform their assigned duties and that the tools are routinely maintained

  • Processes

  • Operate within the agreed budget (p&l) for the site (allocation of overtime, purchasing, etc.)

  • Coordinate the collection of performance measurements consistent with customer, vendor, (balanced scorecard) contractual requirements.

  • Understand process performance versus target objectives, identify reasons for variance, communicate and implement necessary changes

  • Ensure daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space)

  • Execution of workshop action plans, projects, and best practices sharing/implementation

  • Performs other duties as assigned People Management Responsibilities:

  • Recruitment and Selection: determine labor needs; understand and use the Company’s interviewing process and tools; implement on boarding (Passport orientation, etc.).

  • Managing & Rewarding Performance: set clear performance expectations (Passport, Performance Management Process); provide regular feedback and reviews; resolve team conflicts; encourage a positive and safe environment; use coaching and corrective action for underperformance; understand and use voluntary/involuntary termination processes.

  • Training & Development: understand and coach others on processes, tools and standards (SOP’s); ensure training requirements are met; identify and address skill gaps; discuss career interests.

  • Communication & Engagement: communicate site, company, and other pertinent information to team (pre shift, one on one, etc.); share customer information on regular basis. Qualifications Skill/Requirements:

  • Operations background

  • Meets corporate competency model requirements

  • P/L management

  • Objective setting

  • Project management

  • Metric development

  • Staff management

  • Workload planning

  • Preventative maintenance routines

  • Facility management (i.e., maintenance, sanitation, etc.)

  • Interviewing skills

  • Communication skills

  • People skills

  • Bachelor’s degree or equivalent experience

  • 1-3 years logistics industry experience

  • 2-4 years’ experience in a supervisory / management role This position has the following responsibilities associated with Llano’s Food Safety Management System (SQF Program):

    Oversee all operations for all departments and staff to ensure all aspects of Llano’s Food Safety Management System, including all pre-requisite programs are being complied with.

Title: Operations Manager

Location: Texas-Lancaster

Requisition ID: 90556