Bealls, Inc. Operations Manager - Bealls Department Stores #35 in Lakeland, Florida

Operations Manager

Function: To coach and develop teams to create an environment that consistently improves the customer experience through planning, directing and coordinating the operations of the store.

Interaction:

  • Reports to Store Manager.

  • Extensive interaction with customers, associates and management team.

  • Some interaction with vendors and Corporate visitors.

Essential Duties and Responsibilities:

People:

  • In partnership with Store Manager, actively participate in the talent selection process for direct reports including office associates, Shoe Lead, Dock Lead (if applicable), receiving team, fulfillment team and front end associates.

  • Facilitate focused training on operational disciplines including expense control, housekeeping, maintenance, freight processing, fulfillment, Shoe department operations, office operations and front end & checkout.

Disciplines:

  • Partner with Store Manager and Regional Manager of Operations on the development of store specific plans to process freight from truck to sales floor.

  • Apply, identify and share Best Practices in store.

  • Develop entrepreneurial ideas and take appropriate risks while developing Best Practices to improve efficiencies.

  • Continually teach, develop and empower in-store staff.

  • Effectively communicate team feedback to the Store Manager and Regional Manager of Operations.

  • Responsibilities include:

  • Backroom supervision

  • Receiving and processing from truck to stock racks (rolling racks, carts, etc.)

  • Backstock organization

  • RTV’s, damage processing

  • Transfers - shipping

  • Receiving Associates - supervision and review

  • Facilities & Systems Maintenance

  • Storewide maintenance including sales floor and fitting room cleanliness

  • In-Store Order Fulfillment

  • Payroll and Expense control management (supplies, utilities, etc.)

  • Storewide scheduling

  • Associate morale

  • Safety Program

  • Shrink Control

  • Ensure full compliance of the following:

  • All operational procedures and paperwork

  • Laws, Company policies and regulations

Process:

  • Utilize weekly sales reports to track, analyze and communicate business results and determine strategies to maximize Shoe sales.

  • Communicate Shoe merchandise opportunities, assortment needs, product performance observations and feedback to Store Manager, Store Merchandise Manager, District Manager, Regional Manager of Operations and Regional Manager of Merchandising.

  • Communicate operational opportunities and needs to Store Manager, District Manager, and Regional Manager of Operations.

  • Partner with Store Manager, District Manager and Regional Manager of Operations to manage assigned Store’s supplies and other needs/equipment.

  • Maintain current awareness and knowledge of the competition and industry.

  • Utilize data to identify opportunities and drive improvement of operations processes.

Qualifications:

  • Minimum of three years of operations/retail management experience with a two year college degree or equivalent upper-level retail management experience.

  • Ability to work well with all levels of management, build partnerships and influence teams.

  • Highly organized and ability to adapt to quickly changing priorities.

  • Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently.

  • Excellent written and verbal communication skills.

  • Strong negotiation skills.

  • Proven ability to conduct effective Store walk-through's with Executive Leadership

  • Demonstrates entrepreneurial, strategic, and analytical skills

  • Schedule flexibility to include evenings and weekends to meet demands of the business.

  • Must have a valid Florida Driver's License.

  • Ability to travel based on business need.

Requisition ID: 2016-8378

External Company Name: Bealls, Inc.

External Company URL: https://www.beallsinc.com/