The Walt Disney Company Manager – Application Operations Engineering in Lake Buena Vista, Florida

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Technology Manager will be responsible for leading and managing team of Application Operations Engineers. It will be the responsibility of the Technology Manager to ensure Walt Disney Park & Resort applications are highly available, stable and reliable for business usage.

The Technology Manager will partner with Solution engineering, Application development teams, Infrastructure teams to manage and lead diagnosis, design & solution. The candidate will manage the reduction of operational load and engage the team in development tasks, the service should run and repair itself; systems in place should be automatic, not just automated.

The successful candidate requires technical knowledge and skills that are broad and deep, covering various hardware, software, and platforms. The candidate must be comfortable operating in complex heterogeneous technology environments, and have experience with highly integrated and mission critical solutions. The candidate must possess the ability to share and communicate ideas clearly, both orally and in writing, to business sponsors and partners, technical resources, and executives, in clear concise language that is the effective for each respective group.

Responsibilities :

  • Lead 24X7 Application Operations Engineering (AOE) for Walt Disney Parks & Resorts Technology

  • Leads technical resources to perform deep dives into both systemic and latent reliability issues; partners with teams across organization to roll out fixes to make systems highly available, reliable and stable.

  • Ensure that all root cause analysis functions are executed efficiently with great attention to detail – a key goal of this leader should be to increase mean time between incidents and drive the implementation of remediation plans that eliminates technical defects.

  • Influence requirement and implementation of necessary tools along with required practices & processes to proactively identify system related problems

  • Responsible for ensuring that a viable and relevant knowledge base is maintained and that teams are properly documented all aspects of the service operation run-book.

  • Responsible for influencing required needs for monitoring to become predictive in identification of problems and lead teams towards implementation of monitors and automation

  • Lead technical resources to triage major and widespread issue in a systematic way to restore the issue faster

  • Manage and influence reduction of operational load on AOE resources and engage them in development, monitoring and automation in partnership with other cross-commit teams

  • Participate and influence design, solution and help with development to ensure built systems are resilient and operationally maintainable

  • Procure and build team with necessary technical skill set and expertise

Basic Qualifications :

  • 10 + years’ experience with software design, development, engineering, planning and delivery for enterprise-scale solutions

  • Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment.

  • Demonstrated expertise in leading triage & critical problem solving of integration functions on enterprise-scale solutions.

  • Demonstrated knowledge of and hands-on experience with high-scale web architectures, patterns, and technologies, specifically Java, Event-Driven Architecture, and ReST.

  • Demonstrated knowledge of server, storage, network, server virtualization & public cloud technologies

  • Demonstrated mastery of IT Service Management processes.

  • Demonstrated inclusive leadership, which embraces diversity.

  • Ability to communicate to executive audiences, and deliver results through influence.

Required Education :

  • Bachelor of Science in Computer Science, Computer Engineering, or related discipline.

Company Overview :

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Additional Information :

  • This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.

Job ID: 476774BR

Location: Lake Buena Vista,Florida

Job Posting Company: Disney Parks & Resorts