ZF TRW Key Customer Operational Champion in Lafayette, Indiana

Req ID 26457BR

Job Title Key Customer Operational Champion

Business Unit Commercial Steering

Job Description RESPONSIBILITIES:

Developandbuildrelationshipwithassignedcustomerspromotingintegrityandtrustvitaltosolidcustomersatisfaction. Monitorandtrackday-to-dayactivitiestoensureontimedelivery,qualityproduct,andcustomersatisfaction.

  • ActasliaisonbetweenassignedcustomersandthecompanytoassureGCSSobligationsaremet.

  • Overseeeachplant’sBusinessUnitCustomerLiaisonactivitiestoensureOperations,QualityandEngineeringSupportpersonnelareprioritizedtoattainproductiongoalsconsistentwith,quality,delivery,andeffectivenessobjectivesofassignedcustomer.

  • WorkwithSeniorPlantManagementtoensureallsupportresourcesnecessaryaremadeavailabletomeetcustomerdeliveryandqualityobjectives.

  • Ensure material, equipment, and manpower resource requirements are in place tomeetcustomerdemands.

  • Quicklyidentifyandaddresspotentialproblemsthatcouldnegativelyimpactproduction,qualityordeliveryperformance.

  • UtilizeSAPandcustomerdatabasestoefficientlymonitorandtrackproduction,materials,inventory,delivery,etc.

  • Maintainkeycustomercontactatalllevelstoensurecustomerexpectationsarebeingmet.

  • Visitcustomerlocationsasrequiredtoobtainvoiceofthecustomerfeedbackonperformance.

  • Develop systems and best practices to ensure the performance levels are maintained

Experience and Skill Requirements

• B.S. Degree or equivalent product/operations management experience of at least three (3) years.

• A minimum of three (3) years of experience in manufacturing processes and procedures

• Tier 1 or OE automotive industry experience with an emphasis on constraint management and working closely with customers

• Must possess: Excellent written, verbal, and presentation skills; sufficient knowledge in organizational skills; solid interpersonal skills; and effective problem-solving and decision making skills

• SAP knowledge, Lean Manufacturing training & Six Sigma certification is preferred.

• Ability to use computer software packages for spreadsheets and word processing required.

Position Status Salaried Full-Time

Diversity Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

City Lafayette

State Indiana

Country United States