Akamai Technologies, Inc. Senior Security Operations Technician in Krakow, Poland

Senior Security Operations Technician

Krakow, Poland


6 days ago Post Date

009718 Requisition #

The Security Operations Center Technician II is focused on customer service. The Technician II provides first response to all network and attack related events in the Security Operations Center.

This is an excellent position for somebody interested in exercising their service delivery experience. The ideal Technician will demonstrate a willingness to learn all Akamai products and a desire to develop their skills delivering quality support to our customers. The role will reside in an environment that is fast paced with constant involvement in critical attack fighting. The Security Operations Center is the “frontline” defense for our clients. As a Security Operations Center Technician II you will be responsible for:

  • Monitor Central Alert System

  • Monitor proprietary graphing system

  • Follow workflow procedures of operations center in large global environment

  • Respond to and internally route trouble tickets via support queues

  • First line outbound customer communication for alerting and event response

  • First line response for inbound call handling

  • First line communicator with SOC on active alerts

  • Follow established workflow procedures to troubleshoot network alerts

  • Follow established workflow procedures to troubleshoot non-managed security events

About the Team

Join Akamai and you join a culture that's extremely intelligent, strongly supportive and passionately committed to delivering world-class solutions! Akamai Global Security Operations Center (SOC) is responsible for Security Services on an Enterprise level. Each shift is a team-oriented cross-functional unit responsible for the detection and mitigation of Cyber attacks. Regular training, knowledge sharing, and continuous improvement are important elements of the SOC. We protect our customers against the growing threat of cyber attacks and cyber terrorism. Akamai’s SOC contains the brightest individuals in the Security industry and the top DDoS mitigators in the world. We are THE world leader in DDoS mitigation and moving Faster Forward into the broad world of security.

This role will work on an overnight rotational shift– for a total of 4 days on and 3 days off (40 hours per week). In general, this will include evening and overnight hours during specified weekdays and one weekend night shift. The hours will be discussed with candidates during the phone interview part of the process.

Required Skills

• Minimum of 3 years of experience in a customer support, help desk or call center role

• Minimum of 4 months of work experience in an IT role

• Excellent interpersonal communications skills

Desired Skills

• Must be ready to come to a place where you are free to innovate, collaborate and shape how the world lives, works and plays

• Knowledge of various security packages, tools, cyber attack types & security concepts• Having a desire to stop evil in its tracks is a plus

• Should be highly analytical and have the ability to quickly identify, replicate & resolve customer reported issues

• Basic knowledge of various security packages, DoS & DDoS attack types & an awareness of the white hat/black hat/grey hat communities and tools used by its members is a plus

• Knowledge of Akamai’s DNA

• Must have the desire to think faster and move forward!

Please add the clause to your CV: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji obecnych jak i przyszłych procesów rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (tekst jednolity: Dz.U.2014r. poz.1182).

About Akamai Technologies

Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. If you'd like more information about EEO rights under United States law, please click here.