Belk, Inc. Operations Team Associate (5pm-12pm) West Town Mall Belk #685 in Knoxville, Tennessee

Operations Team Associate (5pm-12pm) West Town Mall Belk #685

Knoxville, TN, United States

Job Id#: 16925

Date published: 28-Jul-2017

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Position Summary:Position Summary

The Operations Team Associate is part of the operations team that performs non-selling duties to support the selling function of the store. The Operations Team Associate position is non-exempt, and schedules can include nights and weekends. The Operations Team Associate reports to the Operations Team Manager.

Essential Functions/Responsibilities:

Essential Functions

Merchandise Presentation

  • Presents merchandise consistent with merchandising standards

  • Ensures the timely floor setup, including pricing and signage for sales sets, promotional events and seasonal business activity (excluding shoes and cosmetics)

  • Ensures direction of playbook and seasonal merchandise meetings

  • Maintains floor and stock areas consistent with store standards

  • Works as directed by the Operations Team Manager.

Core Store Operations


  • Performs the process of unloading and sorting merchandise cartons received on trailers. Moves new merchandise to the appropriate processing drop zone on the sales floor in a safe and timely manner utilizing equipment such as rolling flats, carts and z-racks.

Processing and product Placement:

  • Performs merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor. Applies sensor tags per company standard.

  • Properly merchandises new and replenished goods in accordance with plan-o-grams and store direction

Price Change and Sale Set function/ Merchandise Return process

  • Performs the execution of all types of markdowns on the sales floor. Sets sales and national ad events.

  • Performs the pulling and processing of transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise.

  • Responds and communicates price change inaccuracies and signage issues to the OTM.

Maintenance & Housekeeping

  • Removes packing materials from processing drop zones. Bails cardboard and prepares plastic for recycling.

  • Ensures the cleanliness of the sales floor and the receiving area following processing on truck days.

  • Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, fitting rooms and office areas. (Not the case in all stores)

  • Maintains a safe shopping and working environment


  • Exhibits a warm and friendly demeanor when helping customers.

  • Greets all customers and insures that there needs are met.

  • Adheres to Belk’s dress code policy.

Non-Core Store Operations

  • The OTA is expected to assist with floor tasks to the overall benefit of the store, particularly during times of peak demand periods, including but not limited to:

  • Seasonal sets

  • Floor moves

  • Daily maintenance

  • Fill Ins

  • Daily Standards

  • Recovery

  • Supports the store’s focus on Relentless Customer Care.

  • Support the store to achieve Belk Rewards goal

  • Ability to ring the register.


Position Requirements

Education & Experience:

  • Must be 18 or rising senior in high school.

  • High school diploma or GED preferred.


  • Ability to use computer keyboard, standard telephone and other related business equipment

  • Ability to lift between 10 and 72 lbs. at floor level and/or team lift when necessary.

  • Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks and pallet jacks.

  • Ability to stand for long periods of time.

  • Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks

  • Ability to work at a safe and steady pace.

For ressonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.

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