CJSeto Support Services, LLC 3475 Computer Operator IV – Help Desk in Keyport, Washington

Overview: CJSeto Support Services, LLC, has an immediate need to fill positions for Information Technology (IT) qualified personnel at the Naval Undersea Warfare Center Division, Keyport, WA (NUWC Keyport), in support of the corporate infrastructure. We need to provide personnel with final SECRET clearance and professional, technical skills to support the IT tasks of this facility with limited support relative to the Navy Enterprise Network contract, including support of new and existing applications and programs that may or may not be linked to the Research Development Test and Evaluation (RDT&E;) network. Specifically:

Computer Operator IV – Help Desk

Help Desk Services incorporates operation of the corporate Help Desk, desktop and peripheral support, and computer repair and baseline services. Help desk services must meet the following government requirements:

  • Operate during the core hours of 0600-1730 (M-F).

  • Receive, resolve, and/or assign customer support tickets

Qualifications and Skills

  • Two to four (2-4) years of professional experience in customer support in a technical field.
  • Must hold a current CompTIA Security + and/or International Information Systems Security Certification Consortium ((ISC)2) Systems Security Certified Practitioner (SSCP)
  • Current Microsoft Desktop Operating System Certification
  • Understanding of Virtual Private Network, Web Proxy services, H.320/H.323 Video Teleconferencing systems, Data at Rest solutions, and Streaming Media. Experience with virtual environments for computer imaging desirable. This position requires a SECRETsecurity clearance with a SINGLE SCOPE BACKGROUND INVESTIGATION (SSBI)

Functional Responsibilities: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Help Desk Services incorporates operation of the corporate Help Desk, desktop and peripheral support, and computer repair and baseline services. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.

Specific Duties: Provide technical support in the installation, maintenance, operation, troubleshooting, upgrading and re-configuration of NUWC-Keyport Division's Corporate Network components and cable facilities.

  • Operate during the core hours of 0600-1730 (M-F).
  • Receive, resolve, and/or assign customer support tickets
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with LAN, WAN, and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Schedule, setup, and troubleshoot unclassified and classified corporate VTC sessions.
  • Maintain VTC room access and usage logs.
  • Provide monthly metrics on VTCs total number of sessions including successful and unsuccessful events. CJSeto Support Services, LLC (www.cjseto.com) is a certified Service Disabled Veteran Owned Small Business (SDVOSB) providing professional services nationwide in environmental compliance, health and safety, training, engineering, logistics, and IT for DoD and other federal agencies. Our corporate office resides in Ventura, CA and we have branch offices in San Diego, CA; and Bloomfield, IN. CJS is an Equal Employment Opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, sex, age, sexual orientation, or disability status. CJS was just recognized as the Minority Small Business 8(a) Graduate of the Year for 2015 by the U.S. Small Business Administration Los Angeles District.

Location: Keyport, WA

Date Posted: 06-18-2015