Citi Markets Global Head of KYC Operations - Director, Jersey City NJ in Jersey City, New Jersey

  • Primary Location: United States,New Jersey,Jersey City

  • Education: Bachelor's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 17050997


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Job Purpose:

The job focuses primarily on ensuring timely and effective KYC record processing for the relevant businesses, client groups and geographies.

The ICG KYC Operations is support and control function within Citi Institutional Clients Group Operations and Technology (ICG O&T) responsible for the preparation, development, due diligence and approval of the Citi KYC Records and associated documentation in partnership with the Business and Compliance.

The Markets KYC Operations Team consisting of >100 FTE have responsibility for the Completeness inclusive of high quality KYC records and adherence to all regulations (foreign and local)

Additionally, responsible for oversight of global KYC project execution across a variety of topics including but not limited to:

  • Population Management (entity metrics, BAU, Remediation, Renewals, Data Quality, Risk Management)

  • Data Privacy requirements and changes to process or infrastructure

  • Liaison with LoB Industry Heads, FIU, Compliance KYC, Technology, and ICG Operations

  • Infrastructure projects for CitiKYC (UAT and readiness) for changes to local instance of CitiKYC

  • Quality – oversee regional quality function

  • Project Management – oversee resources covering key projects tied to local operations, OCC Replan, training, readiness, requirements et cetera.

The candidate will be responsible for the day to day activities of the Global KYC operations for the ICG Markets business.. Ensuring that all operational activities performed to support the clients that are covered by the team are done in a timely and effective manner to the required levels of efficiency and quality

Experience and skill sets within the following major areas are expected:

Operational Management & Oversight:

Experience leading large operational groups and a deep understanding of work allocation, load balancing, work effort, capacity assessment and inventory management.

Insight into key performance metrics to measure operational efficiencies e.g., throughput rates, service level agreements (SLAs), turnaround times

Ability to closely govern and ensure overall quality in the KYC completion and implement necessary metrics that can be used to measure and report quality for example, reject rates

Full understanding of KYC lifecycle rto open new client relationships and renew existing clients.

People Management:

The candidate will be responsible for leading a global team. Providing oversight for their functions and playing a central role within the leadership team and representing KYC Operations in all global forums with Business and Compliance partners

This role will closely coordinate and promote continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency.

Communications Management:

Continual interaction is required with global and regional seniors including but not limited to Global KYC Management, Relationship Management, Sales management, Compliance/AMLCOs, Internal Audit, Product groups within ICG

Financial Services and Regulatory Background Knowledge:

Previous experience in banking and finance and knowledge of AML policies and regulatory requirements is required. Experience of control/risk or Compliance (AML/KYC) function will be an advantage.

Key Responsibilities:

  • Manage Senior KYC utility team leads in accordance with globally consistent KYC Operations standards ensure maximum production is maintained at all times across the site

  • Point of escalation for KYC Operations, relationship management team and compliance for countries of responsibility

  • Ongoing management reporting to senior management within KYC Operations

  • Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity.

  • Develop, maintain and review workforce with capability to execute flawlessly

  • Propose organizational and IT changes to improve efficiency

  • Ensure knowledgeable staff and continuous development plans in place for team

  • Manage people strategy initiatives throughout the region (e.g. development plans, talent management)

  • Setting, monitoring and achieving operational goals for the organization in accordance with global objectives, and delivering against agreed targets in terms of quality, productivity for the region

  • Ensure robust training program in place to ensure staff is well versed in policy and regulations.

  • Partner closely with business partners to ensure items with business owners are escalated and executed against

  • Oversight for the timely and accurate MIS reporting of processing / escalation metrics for department

  • Assist with coordination of periodic quality testing as required (MCA, CER, Peer reviews).

  • Assist with the preparation for audits– both internal and external regulatory reviews.

  • Ensure the spread of best practice and consistency of approach across KYC Operations in line with global requirements

  • Implement globally consistent procedures to ensure best practice



The ideal candidate will have the following attributes and qualifications:

  • 10+ years of professional work experience, with a significant component of this within financial services

  • Operations experience preferred

  • Experience working within AML, KYC

  • Bachelor’s degree or equivilent required.

  • Comprehensive knowledge of full KYC lifecycle

  • Strong knowledge of AML Policy

  • Client management experience preferred;


  • Experience working in a global, dynamic environment;

  • Ability to work independently and under pressure to manage deadlines;

  • Strong influencing and leadership skills;

  • Attention to detail;

  • Excellent verbal and written communication skills;

  • Superior planning & organizing skills

  • Excellent workflow management skills / experience

  • Virtual /remote management

  • Excellent leadership and motivational skills

  • Innovation and change management implementation

  • Proficient use of Microsoft Applications ( Word, Excel, Access, Powerpoint,)