JPMorgan Chase Home Lending - Operations Analyst – Command Center Operations in Jacksonville, Florida

JPMorgan Chase & Co. ( NYSE : JPM ) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Chase Home Lending is currently in the process of building a new strategic originations Home Lending Command Center to support its nationwide mortgage business. The center will be staffed with mortgage and data experts, and its primary responsibility will be to help operations increase efficiency while improving overall customer satisfaction. We are currently staffing for a number of key available positions.

The Home Lending Operations Analyst – Command Center Operations is responsible for supporting executives and management in key decision making through the use of data and analysis, dashboards, and reporting within Home Lending. Successful candidates can tell a story, see behaviors, and design intuitive presentations utilizing data from multiple sources. These analysts will provide decision makers with insights and analysis critical to the success of the business.

Key Responsibilities :

  • Synthesize data from a number of different sources to identify meaningful trends and patterns that will help mortgage operations improve the overall customer experience

  • Work closely with Mortgage Operations to help identify opportunities to improve operations and employee efficiency

  • Conceptualize, design, and build meaningful new views that provide new insights into mortgage operations efficiency and effectiveness

  • Use advanced data discovery and data mining tools to reveal relationships and trends in the data providing new insights into behaviors

  • Assist in designing high level command center monitoring tools that will be used to provide effective oversight of mortgage operations

Qualifications :

  • Robust analytical skills, especially pertaining to data analysis

  • Ability to recognize and interpret meaningful trends and make recommendations for improvement

  • Critical and analytical thinking - data-oriented mindset

  • Ability to maintain detail focus and retain big picture perspective

  • Strong business knowledge in the Mortgage Originations industry preferred

  • Experience with Mortgage Express (MX), a plus

  • Strong technical skills in Excel with knowledge of SQL, SSRS and Tableau

  • Bachelor’s degree in Business Administration, Finance, MIS or related field

Business intelligence, BI, Data Analyst, Business Analyst, Mortgage Express, MX, SQL, SSRS, SQL Server, Tableau

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.