Pearson Sales Operations Relationship Manager: Services and NA in Indianapolis, Indiana

Sales Operations Relationship Manager: Services and NA


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Sales Operations is a strategic, growing and high priority areafor Pearson.

Sales Operations has three goals: 1)Drive salesforce productivity and effectiveness; 2) Deliver strategic insightsto sales leaders to facilitate data-driven decision making and informedbusiness management; 3) Drive a world class sales experience for our customers.

Overview: The Sales Operations Relationship Manager serves as a trusted advisor to the leader of Pearson’s North American Higher Ed(NAHE) Institutional Sales Group. The Manager’s primary assignment is todesign, develop and deliver solutions to drive salesforce efficiency andeffectiveness for the IS group and support Services resource planning, dealcollaboration and services implementation.

The candidate partners and connects withrelevant stakeholders to evaluate priorities for solutions with high end-to-endimpact while co-owning results through to implementation.


  • Serveas trusted advisor to Sales and Services(IS) leaders

  • Collaboratewith leaders across IS and Services to drive productivity and effectiveness

  • Gatherand manage requirements related to:

  • Salesplanning; sales process optimization; forecasting & pipeline management;business reviews; top account programs; deal support; go to market alignment;account programs, account planning, reporting & insights

  • Conveyrequirements across the Sales Ops team and negotiate solutions that areeffective for Services and Sales Teams as well as other sales teams (e.g.,Courseware team) where appropriate

  • Collaborateacross Sales Ops to develop solutions

  • Manage Servicesand Sales advisory councils to ensure there are clear lines of communication and that feedbackis frequent, documented, shared and acted upon

  • Deployrequested and agreed standardsolutions,process updates, best practices etc. to the IS teams.

  • Leadand facilitate processes to drive efficiency and sales process optimization(e.g., Business reviews)

  • Drive continuousimprovement in all processes

  • Growfunctions and capabilities as Sales Operations evolves

  • Be a key leader of the Sales Planning and ExecutionTeam


  • Clear demonstration of the ability to leadthrough influence, effectively drive performance, build alignment, inform,negotiate and collaborate with various stakeholders

  • Deep expertise in Higher Education business andsales processes

  • Understanding of sales teams’ needs, challengesand expectations

  • Ability to challenge the status quo to evolve thebusiness in more efficient and effective manner

  • Excellent Analytical Skills: Ability to thinklogically and abstractly, recognize discrepancies, connections and structures

  • Excellent Project Management Skills: Carries outproject on time and of high quality with appropriate organization and planning

  • Proven ability to generate employee commitmentand results

  • Minimum Bachelor’s /University degree in Business, Marketing or related field

  • 7 years as a rep, sales manager or sales operations resource in higher education

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-NJ-Hoboken

Other Locations US-OH-Columbus, US-IN-Indianapolis, US-MA-Boston

Work Locations: US-NJ-Hoboken-221 River 221 River Street Hoboken 07030

Job: Sales

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Aug 10, 2017

Req ID: 1713432