Celadon Trucking Operations Analyst- Indpls in Indianapolis, Indiana

Operations Analyst- Indpls


Date Posted: 8/9/2017

Job Code: OPSANA

Location: Indianapolis(HQ)

Address: 9503 E. 33rd St

City: Indianapolis

State: IN

Country: United States of America

Category: Operations


PURPOSE : An Operations Analyst’s main responsibility is to ensure service, availability and productivity of the driver while also balancing driver miles, home time, and performance. The Operations Analyst engages in problem solving behavior to maximize utilization and drive performance metrics with customers. The Operations Analyst is expected to perform tracking of customer specific and commodity specific loads within their fleet, ensuring service and timely communication to the customer.


  • Manage drivers to ensure service, availability and productivity while balancing driver miles, home time, and performance

  • Monitoring the fleet to assist in providing on time service to the customers

  • Tracking specific load types such as high value (computers, electronics, tobacco products, etc) to watch for security issues

  • Trouble shooting problems for drivers (directions to customer locations, pick up/delivery numbers, helping with Canadian paperwork, etc)

  • Assisting with payroll issues (authorizing trip expenses, setting up vacation pay, processing forms to correct payroll problems, etc)

  • Managing a driver’s miles (and ultimately his/her paycheck) by making sure the driver’s time is used efficiently and knowing the difference between a good load and a load that needs improvement

  • Approving and managing a driver’s home time requests and keeping the driver in a position to arrive home on time

  • Continued focus on driver retention

  • Processing Human Resource forms such as leave of absence or termination of employment

  • Monitor driver’s Hours of Service (logging) for DOT compliance

  • Utilize management tools to effectively track equipment throughout the system.

  • Read and respond to driver messages. Verify all information when communicating with a driver.

  • Build rapport with drivers, customer service and planning through honesty and communication.

  • Consistently review Driver performance and take disciplinary action if necessary.

  • Understand telephone functions and answer calls in a courteous and timely manner.

  • Other duties as assigned.

Minimum Requirements


  • 4-yr college degree, or 3 years of relevant work experience in the transportation industry is required

  • One year of experience in the transportation field (preferably truckload transport)

  • Understanding of U.S., Mexico, and Canada geography as well as developed map reading skills

  • Knowledge of Department of Transportation requirements relating to ground transportation

  • Excellent written and verbal communication skills

  • Demonstrated ability to work in a team environment


  • Competitive Annual Salary

  • Medical, dental, vision, life and disability insurance, and a flexible spending account

  • 401(k) retirement savings plan and paid vacation

  • Extensive wellness program with annual reimbursement opportunities

  • Undergraduate and graduate school tuition reimbursement program

  • Continuous learning and development provided by a dedicated training department

  • On site primary care medical facility, available to employees and family members enrolled in company health insurance

Celadon, one of Indiana's fastest growing companies, is looking for top candidates to join our winning team! Apply today for the opportunity to work with an industry leader to service our Fortune 500 client-base.