American Express Operations Manager in Hong Kong, Hong Kong
The real deal on American Express
Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at here.
Not just what you can expect, what you can count on.
The key responsibilities of this position are to manage call center operations and to enhance the business best practice through process improvement, operation risk management and adherence to internal and regulatory guidelines. The successful applicant must be a self-starter with effective communication and management skills.
Core accountabilities include:
Manage operational risk and partnering with internal stakeholders to ensure operational processes are compliant with statutory requirements, company control and guidelines
Provide sound advice on compliance matters and value-added decision support to help with the delivery of targets and overall business efficiency through insightful analysis
Adopt a pro-active approach to regulatory changes, risks and areas of improvement
Lead an operations team in managing call center operations and implementing changes and updates to regulatory requirements and internal guidelines
Support and provide training to other team members as directed by Manager and promote compliance awareness
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
/American Express has been awarded and recognised “Aon Hewitt Best Employer for Women 2017” and “Best Employer Hong Kong” seven consecutive times. Join us and you’ll soon see why./
Are you up for the challenge? If you have the following skills and qualifications, we would love to hear from you!
Minimum 5 years of experience in Operations, Compliance or Audit in banks or insurance companies
Good knowledge of insurance products and the regulatory requirements of the financial services sector
Demonstrated leadership ability and experience in managing back office operations such as IT, credit risk management, settlement and legal and compliance
Excellent problem-solving skills, with the ability to distill a complex problem down to simple issues and address them with independent fact-based
Proven skills in stakeholder relationship management and ability to influence cross functional teams
Results oriented with excellent organizational skills
Strong written and verbal communication skills, including the ability to communicate project details in documentation and presentation format
Team player who is flexible and maintains a positive attitude even during changing work priorities
University degree majoring in Account, Business Administration, management Information Systems and/or other related field
Language: English and Cantonese
Title: Operations Manager
Location: Hong Kong-Hong Kong-Hong Kong
Requisition ID: 17009455