American Express Operations Manager in Hong Kong, Hong Kong

The real deal on American Express

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at here.

Not just what you can expect, what you can count on.

The key responsibilities of this position are to manage call center operations and to enhance the business best practice through process improvement, operation risk management and adherence to internal and regulatory guidelines. The successful applicant must be a self-starter with effective communication and management skills.

Core accountabilities include:

  • Manage operational risk and partnering with internal stakeholders to ensure operational processes are compliant with statutory requirements, company control and guidelines

  • Provide sound advice on compliance matters and value-added decision support to help with the delivery of targets and overall business efficiency through insightful analysis

  • Adopt a pro-active approach to regulatory changes, risks and areas of improvement

  • Lead an operations team in managing call center operations and implementing changes and updates to regulatory requirements and internal guidelines

  • Support and provide training to other team members as directed by Manager and promote compliance awareness

    Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

/American Express has been awarded and recognised “Aon Hewitt Best Employer for Women 2017” and “Best Employer Hong Kong” seven consecutive times. Join us and you’ll soon see why./

Are you up for the challenge? If you have the following skills and qualifications, we would love to hear from you!

  • Minimum 5 years of experience in Operations, Compliance or Audit in banks or insurance companies

  • Good knowledge of insurance products and the regulatory requirements of the financial services sector

  • Demonstrated leadership ability and experience in managing back office operations such as IT, credit risk management, settlement and legal and compliance

  • Excellent problem-solving skills, with the ability to distill a complex problem down to simple issues and address them with independent fact-based

  • Proven skills in stakeholder relationship management and ability to influence cross functional teams

  • Results oriented with excellent organizational skills

  • Strong written and verbal communication skills, including the ability to communicate project details in documentation and presentation format

  • Team player who is flexible and maintains a positive attitude even during changing work priorities

  • University degree majoring in Account, Business Administration, management Information Systems and/or other related field

  • Language: English and Cantonese

Job Operations

Title: Operations Manager

Location: Hong Kong-Hong Kong-Hong Kong

Requisition ID: 17009455