Compass Group, North America OPERATIONS MANAGER, EVS EVENINGS in Hartford, Connecticut
OPERATIONS MANAGER, EVS EVENINGS 7/11/17Connecticut-Hartford
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Job ID: JA07111778244Great People. Real Opportunities.Description:
Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTMprogram features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.
Maintain a high level of cleanliness in assigned areas.
Participate in recruitment and staff selection process.
Assist with staff scheduling.
Assign established work areas and or project duties.
Plan and coordinate project work.
Attend and participate in departmental staff meetings, development and training courses.
Provide and monitor individual guidance and motivation to employees.
Participate in facility Quality Assurance Program and Patient Satisfaction Program as required.
Assign equipment to staff; monitor daily equipment use, cleaning and maintenance.
Ensure that all equipment is clean and professional in appearance at all times.
Assist housekeepers on an as needed basis.
College degree preferred.
One to two years as supervisor in housekeeping or service-related field with high customer/client contact required.
Strong work ethic, intense drive, and initiative for quality and customer service.
Excellent written and oral communication skills.
Excellent listening and empathy skills.
Excellent problem-solving skills both one-on-one and in group situations.
Ability to utilize a participative approach to managing staff.
Understanding of budgeting processes and awareness of profit and loss concepts.
Excellent administrative and organizational skills and an ability to prioritize.
Ability to function appropriate under stressful conditions. Good stress management skills required.
Ability to work an evening shift (2pm to midnight) with a weekend and holiday rotation.
Willingness to work a 10 hour day on a regular basis
Military Transferrable Skills and Qualifications:
Non Commissioned Officer E4+ with experience in Planning, developing and directing logistics
All military branches with experience of supervising a group of soldiers of 15 or more
Troubleshoots, isolates and identifies causes of equipment malfunction
Teaches technical skills to lower grade soldiers
Prepares costs and labor estimates
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Career LevelMid Career (2+ Years Experience)SectorCompass One HealthcareAreas of InterestEnvironmental ServicesEducationHigh School Diploma/GEDLocaleConnecticut-HartfordPreferred LanguageEnglish