Hartford Steam Boiler Inspection and Insurance Company Client Operations Manager in Hartford, Connecticut

Auto req ID 1518BR

Title Client Operations Manager

Employment Type Full Time

Company Name Hartford Steam Boiler

Job Description COM is a key member of the Client Integration Team focused on Operation and Product implementation, responsible for management of the day-to-day relationship of our partner Clients. Responsibilities include maintaining and monitoring the operational health of assigned customers, implementing HSB's products and services; and coordination customers initiatives. Internally, they partner with expert tracks to ensure power workflow, tools, documentation and procedures are in place.

Qualifications Qualifications - Education:


Bachelor Degree


MBA degree, CIC or CPCU

Qualifications - Work Experience:


Seven or more years experience in insurance; Working knowledge of insurance company and agency operations and business processing systems, workflow documentation, reporting, project coordination


Insurance business acumen; consulting and operational; management and background

Personal Lines experience - Market, Organization, Product, Process

Familiar with HSB systems/processes

Qualifications - Technical Skills:


Strong PM skills; Proficient knowledge of Excel, Power Point, Word, Outlook


Insurance financial acumen - financial statements, business processes

Microsoft Access or relational databases

Qualifications - Non-Technical Skills:


Self motivated & directed

Able to prioritize multiple tasks while keeping sight of "Big Picture";

Able to analyze business processes to identify problems or solutions

Strong oral/ written communication skills


Solid organization and time management skills

Team Player

Not afraid to "roll up sleeves" to uncover root causes and/or develop solutions

Ability to improve services and deliverables

Qualifications - Other:


Strong interpersonal and team building skills as well as meeting facilitation and management, leadership, problem solving and analytical skills

Ability to influence multiple levels of internal and external clients

Travel as needed


Ability to influence internal team resources without direct supervision lines; demonstrated leadership ability

Additional Information We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

City Hartford

State Connecticut