TEKsystems Senior Manager of Operations - Sales Support - Regional Accounts in Hanover, Maryland



Reporting to the Regional Controller, the Senior Manager of Operations-Sales Support main responsibility is sales support. This mainly consists of fielding calls from their sales people and recruiters that have general business questions and negotiating client services agreements. This requires excellent communication and negotiating skills as the manager will often be dealing with high level individuals at the client. The ability to multi-task is critical in this role as many short-term projects are funneled down to the Senior Manager of Operations.


Essential Functions:

  • Review and negotiate client agreements, ensuring contractual compliance of negotiated agreements

  • Main point of contact for sales people in the region or vertical. Will field calls for most general business issues

  • Push strategy through conversations with Sales (Dunn & Bradstreet reporting tool, focus on higher skill sets, higher profits within a Statement of Work, saturations, etc.)

  • Responsible for the development and implementation of new processes and procedures for effective and efficient team operations

  • Assist with the implementation of large accounts or Statement of Work (identifying them early and ensuring solid processes are understood and followed, assist with knowledge transfer to team)

  • Act as a liaison/partner between the sales offices and other internal customers

  • Remain knowledgeable of key processes, business initiatives and internal resources in order to help assist sales people and recruiters in accomplishing company goals

  • Support in researching laws to ensure compliance with all federal regulations (i.e. per diem, SCA/Davis Bacon wages, etc.)

  • Pricing discussions with sales teams

  • Approve expenses and manage profitability reporting as it relates to field metrics

  • Provide support to divisional leadership

  • Identify opportunities and weaknesses within offices and the region – make proposals to create value, develop and use financial models for pricing and profit analysis



  • Must have BA / BS degree in Business Administration, Management, Accounting, Finance or Economics

  • Must have strong leadership, communication and problem solving skills

  • Must have contract negotiation experience

  • Ability to provide a team oriented environment that is fair, open, honest, humble, competitive

  • Ability to hold team members accountable

  • Must have the passion for (personally/professionally) developing and impacting peers/partners in a leadership capacity.

  • Ability to develop a thorough knowledge of business policies and account management practices

  • Strong written and oral skills to effectively communicate messages and direction

  • Strong work ethic

  • Ability to negotiate with senior level client contacts (legal department, contracts department, procurement, finance, etc.)

  • Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills

  • Some travel required (up to 25%)

Job ID 2017-6468

Job Locations US-MD-Hanover