TEKsystems Credit Manager of Operations Support in Hanover, Maryland

Overview:

Who are we? TEKsystems ® Inc. is a leading provider of strategic IT staffing and Global Services for 82% of the Fortune 500. Ranked #1 in the industry by IT Services Business Report since 2001. We are the nation’s largest IT staffing firm. We leverage our core competencies to offer a wide array of IT services. As a division of our parent company, Allegis Group, TEKsystems ® has over 100 offices throughout the United States, Canada and Europe. A three billion dollar company, our best-in-class staffing and project delivery processes, coupled with the core values that guide our company culture, fuel our success.

ESSENTIAL FUNCTIONS:

Reporting to the Senior Manager of Operations Support, theCredit Manager of Operations Support is responsible for providing and ensuring that their team provides the highest level of customer service to external customers as well as corporate and field office employees. TheCredit Manager of Operations Support ensures a proactive customer evaluation prior to providing services, by analyzing the customer’s financial condition as well as their payment history with TEKsystems (if applicable). In addition, theCredit Manager of Operations Support is responsible for the day to day leadership and development of their Credit Analysts. TheCredit Manager of Operations Support also acts as an escalation point for the Credit Analyst, office and account issues.

Additional responsibility of aCredit Manager of Operations Support is sales support. This mainly consists of fielding calls from sales people that have general business questions with options to put people to work. This requires excellent communication skills as theCredit Manager of Operations Support will often be dealing with high level individuals at the client. The ability to multi-task is critical in this role as many short-term projects are funneled down to theCredit Manager of Operations Support.

Responsibilities:

  • Escalated point of contact for sales people in the Company, fielding calls for most general business issues associated with the financial risk of doing business with clients

  • Responsible for the technical and professional development of their team, including providing daily feedback and quarterly performance evaluations.

  • Escalation point and support liaison for their team, field office(s), and customer related issues

  • Responsible for ensuring Credit Analysts achieve their quarterly goals

  • Responsible for the development and implementation of new processes and procedures for effective and efficient team operations

  • Act as a liaison between the regional teams and the Senior Manager of Operations Support.

  • Staying current with news and economic information and understand how that could impact our business and clients.

Qualifications:

  • BA/BS degree in Business or related field preferred.

  • 1-3+ years management experience.

  • Working knowledge of basic financial ratios and accounting principles.

  • Strong initiative, willingness to make change and drive accountability and productivity.

  • Strong communication skills and work ethic.

  • Comfort working closely with Senior Leadership.

  • Ability to evaluate and balance team and individual workload through effective time management, prioritization, and organizational skills.

  • Ability to coach, train, and develop team members.

  • Ability to assess team performance and identify areas of improvement for the team and its members.

  • Ability to effectively work in a team oriented environment that is open, honest, and competitive.

  • Demonstrated experience in the ability to deal with ambiguity and focus on conflict resolution.

Job ID 2017-6363

Job Locations US-MD-Hanover