Associated Bank Residential Loan Operations Supervisor, Hales Corners in Hales Corners, Wisconsin

Equal Opportunity Employer

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: or call: (800) 878-3282.


Under general direction, supervise colleagues supporting front line sales in the compilation and verification of documentation necessary to evaluate and decision residential loans, including conventional, portfolio and secondary market, construction, VA, State VA, Rural Development and FHA. Stay current of changes in investor, regulatory and internal guidelines to ensure compliance and loan eligibility. Responsible for staffing efficiency and quality control processes to reduce file/critical exceptions.

As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and ensure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.

Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.



Loan Preparation/Review/Documentation

Documentation of processes and procedures

Regulation and Compliance



Perform the duties of the Residential Loan Pre-Processor/Processor/Closer/Reg Team as needed to ensure service levels, compliance requirements and internal risk controls procedures are met.

Process and close Reg O and Residential Lending Colleague loans. Process Jumbo Construction Conversion loans. Maintain Pre-approval loan pipeline and reports.

Monitor and ensure timely processing/closing of loan files. Ensure file progresses and meets or exceeds the department service level agreements.

Validate that change circumstances are properly communicated and disclosed through the Reg Team.

Monitor and prevent cures by ensuring proper notification of potential change circumstances.

Evaluate internal compliance productivity goals and objectives, ensuring that they support the banks overall objectives.

Provide reporting colleagues with documentation that details the successes or challenges in meeting the objectives to ensure focus and consistency in processes.

Ensure Reg B, Reg Z, RESPA, TILA and all other regulatory requirements are met in processing and closing.

Ensure Processor/closer has regular timely and thorough communication with loan officer and customer.

Monitor to ensure all communication expectation service level agreements are met or exceeded.

Responsible for customer escalation communication.

Independently evaluate and solve for situations that occur during the loan process. Ensure that sound and reasonable judgment is used without resulting in negative financial, regulatory or customer impact.

Remain knowledgeable and current on all applicable Regulatory requirements. Cohesively work with Business Line Compliance, Corporate Compliance and Risk Reporting to determine impact on reporting unit and necessary changes to remain compliant.

Evaluate all procedures on a regular basis, and track issues for quantity of occurrence.

Identify changes that improve turn-around time to lenders/customers, reduce bank expense, improve income or eliminate potential compliance issues, and discuss with Residential Loan Processing Manager/Director.

Assist in implementation of changes to include preparation of communications and/or discussions around training or system needs.

Ensure that critical exceptions remain at an acceptable tolerance level.

Monitor activities of closing to ensure loan closing documentation is accurate, including review of critical documents and validation that all contingencies have been met.

Ensure no TILA or Reg Z violations occur resulting in financial impact.

Oversee responsibilities around accurate commitment letters, review of title evidence, payoff quotes and information received from insurance agents, municipalities, treasurer offices and/or tax assessors.

Confer with Residential Loan Processing Manager on recommendations to improve processes or reduce errors.

Validate that loan closings are timely, ensuring that rate locks have not expired, pre-closing conditions have been met and closing agent is approved by the Bank.

Ensure the Closing Disclosure is reviewed and approved timely, ensuring all RESPA requirements are met. Review process and monitor turnaround expectations, ensuring that closing instructions are clear and specific for closing agents.

Oversee the review of closed loan files prior to submittal to post closing review. Verify the remedy of post closing exceptions.

Partner with post closing to identify to identify error trends and communicate/ coach to ensure reduction in errors.

Make recommendations to direct manager regarding employment performance ratings and terminations. Participate and contribute in the drafting and delivery annual reviews.


Required Education: Associate's Degree Business, Finance, or related field of study

Preferred Education: Bachelor's Degree Business, Finance, or related field of study

Required Experience: 2-4 years Experience in a financial institutional, preferably in a loan operation’s role.

Required Experience: 2-4 years Supervisory experience.

Preferred Experience: 4-7 years Experience in a financial environment that includes experience with real estate loans. Knowledge of residential loan documents, loan servicing policies and practices, as well as laws and regulations applicable to loan programs, closings and real estate transfers.

Preferred Experience: 2-4 years Supervisory experience.

Special Skill Requirements:

Operate Office Equipment

Other: Typing 50-60 wpm

Other Duties and Responsibilities

Performs other duties as assigned.

Job Requirements

Adherence to Company policy and procedures is required.

Perform duties in accordance with the Vision & Values of Associated Banc-Corp.

Regular attendance is required.

Basic math and reading skills, and attention to detail.

Use of basic office equipment

Represent the organization in a professional and positive manner.

Job: *Mortgage

Title: Residential Loan Operations Supervisor, Hales Corners

Location: Wisconsin-Hales Corners

Requisition ID: 1711209