Philips Operations Install Base Specialist in Haifa, Israel


In this role, you have the opportunity to

The Operations Install Base Specialist is responsible for managing the release and post-release life cycle processes of the ICAP IntelliSpace Portal solution line.

You are responsible for

  • Lead the Customer Service aspects of the product release and life cycle process: prepare and transfer the related customer service information/ installation instructions/ training to the key markets, planning and transition of product deliverables to production.

  • Manage the entire Field Change Order (FCO) process for ICAP Customer Services: generating the list of affected systems, maintain FCO documentation, FCO implementation tracking and reporting.

  • Monitor the entire IntelliSpace Portal install base from ICAP Business Unit side: generate and analyze Install Base status reports, periodically update the Business Unit and Key Markets stakeholders.

  • As CS representative for the Solution within the product realization project core team, secure the service(s) requirements. Monitor the realization of these requirements during the project.

  • Support interfaces and organize the input gathering from the different internal and external stakeholders: Key Markets ISP champions and Install Base managers, Technical Writers, Operations, and Manufacturing.

To succeed in this role, you should have the following skills and experience

  • B.A. /B.Sc. Degree in Industrial Engineering with software background

  • Strong structured project management, problem-solving, multi-tasking, time-management and leading within complex international environments.

  • Proven presentation, interpersonal communication and organizational skills.

  • Knowledge and experience in Data Analysis MS Excel

  • Experience in SW Product release and life cycle management preferably in the Healthcare environment - advantage

  • Experience working with Global Service Organizations - advantage

  • Experience with SAP – advantage.

  • Customer facing experience - advantage.

  • Experience with technical writing and fluent English - must

In return, we offer you

The chance to be a part of innovations that matter to people from the hospital to the home. If you enjoy working in an energetic atmosphere, with other professionals who share a passion for improving people’s lives, you belong with us.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .