Charter Communications/Spectrum Telephone Operations Engineer II in Greenwood Village, Colorado
Telephone Operations Engineer IIPosting Job DescriptionJoin a growing Telephony team we need a strong Network Engineer II with CCNPand solid systems, SIP, trunking, troubleshooting within TelephoneNetwork. Candidate must have production experience in VMWare, LINUX/UNIXwith scripting (PERL, Python) Experience with HP10508, Juniper SRXFirewall a pIn this role, you will be about 50/50 in supporting & firefighting andalso helping with migration/modernization projects. Need to be flexible forevening and weekend shifts server/system maintenance and support coverage.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance thecustomer experience.Conducts daily detailed DNHC process for assigned areas of responsibility.Manages all telephony equipment under limited supervision.Follows established guidelines for telephone network daily health checkprocedures and call out protocols during outage situations.Prepares detailed RCA documentation as a post mortem for critical outages.Configures and troubleshoots SS7, ISUP, and SIP with limited assistanceand guides TOE I with execution.Performs installation and turn up of Trunk Groups and augments as determinedby Traffic and Capacity Team.Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.Creates mops and plan changes in advance with limited assistance.Assumes key role in trouble shooting efforts during major outages and providesguidance to TOE I.Assumes key role in all Residential and Business telephony issues.Documents switch and telephone network architecture.Assists other TOE in documenting switch and telephone network architecture.Demonstrates IP knowledge, L2, L3, TCP, UDP and telephonyequivalents, ability to troubleshoot IP connectivity issues or CCNT.Supports all core telephony equipment including hardware and softwareupgrades, maintenance and expansions. Guides TOE I in implementation.Evaluates and plans for core telephony equipment changes and expansions.Assists in the development of on-going reporting.Performs other duties as requested by supervisor.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to communicate effectively with employees, customers, andsuppliers in a clear, straight-forward, and professional mannerKnowledgeable with troubleshooting during outage situationsIntermediate knowledge of telephony disciplines (SBC, VoIP Switch, SIPprotocol, etc)Demonstrate critical thinking during stressful or complex projects.Proficiency with personal computer and software applicationsValid driver's license with satisfactory driving record within Companyrequired standardsEducationBachelor s degree in Engineering or related field or equivalent workexperienceCCNA/CCIE or other industry certificationsRelated Work Experience Number of YearsWireline, Wireless, or Broadband telephony switch installation oradministration 3Database management and network configuration work experience 3Telephone Industry Experience 3PREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeKnowledge of company products and servicesFirm grasp of common word processing, spreadsheet, Presentation, Designsoftware and concepts.Expertise with TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)WORKING CONDITIONSOffice EnvironmentMay work in:Network Lab environment24X7 Network Operations environmentField Operations environmentOccasional travel as requiredEmployer's Job# 196821BRPlease visit job URL for more information about this opening and to view EOEstatement.