Lanier Parking Solutions Senior Operations Manager in Greenville, South Carolina
Lanier Parking has a need for and is seeking a high energy, customer-focused Operations Manager to oversee our Parking Operation in Greenville, SC! The ideal person for this position will have experience in leading large teams in a customer service environment. This is a full time, salaried position. The schedule will be varying times Monday-Friday and the pay will be between $42,000 and $45,000 per year depending on experience.Lanier Parking is dedicated to the parking industry and doing it better than it has ever been done before. We are considered a Great Place to Work by our team because of our authentic approach to business. At a time when other parking companies are looking to grow through traditional means, Lanier has been building a family environment where values, trust, and camaraderie are all a part of our corporate culture. Our culture has given Lanier employees a sense of community. As a result, Lanier Parking is now fully committed to going beyond what is thought of as traditional parking management. The Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client's expectations. The Operations Manager is responsible for all aspects of operating the parking facility including: staff management, revenue control, safety, and client relations. The Manager must be able to perform essential functions of the position with or without reasonable accommodations.Responsible for the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards. Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success. Act as the main point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship. Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals.Prepare daily, weekly, and monthly operating reports as required. Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.Immediately respond to reports of accidents, incidents or safety concerns.Communicate professionally at all times with guests, client, and teammates.