Cone Health Assistant Director Pharmacy Operations in Greensboro, North Carolina


Cone Health is a not-for-profit network of health care providers serving people in Guilford, Forsyth, Rockingham, Alamance, Randolph, Caswell, and surrounding counties. Our tagline – “The Network for Exceptional Care” – highlights our commitment to excellence, which is shared by our more than 11,000 employees, 1,300 physicians, and 1,200 volunteers. As one of the region’s largest and most comprehensive health networks, Cone Health has more than 100 locations, including six hospitals, three ambulatory care centers, three outpatient surgery centers, four urgent care centers, a retirement community, more than 75 physician practice sites, and multiple centers of excellence.

Education / Licensure / Certification

EDUCATION: Required: BS Pharmacy or PharmD Desired: Master of Health Administration, Master of Science in Pharmacy or Pharmacy Administration, Master of Business Administration, or other advanced degree in pharmacy or healthcare leadership



EXPERIENCE: Desired: Minimum of 1 year of hospital or specialty pharmacy experience with emphasis in accreditation standards 1-3 years of supervisory experience (an equivalent combination of education and experience may be considered)

  • Demonstrable leadership experience

  • PGY1 and PGY2 ASHP Accredited Pharmacy Residencies or equivalent work experience.

  • Knowledge of and experience in the following:

  • Provision of exceptional patient and customer service

  • Specialty pharmacy

  • Strategic planning and project management

  • Mail-order pharmacy

  • Lean healthcare

    Job Description

POSITION SUMMARY: Cone Health is seeking a highly motivated Assistant Director of Pharmacy, Specialty Pharmacy Accreditation, to lead the successful accreditation and ongoing reaccreditation and maintenance of specialty pharmacy accreditation (i.e., Utilization Review Accreditation Commission – URAC) and ensure compliance with all regulatory and accreditation requirements. It is preferred that successful candidates have experience or knowledge in building and sustaining specialty pharmacy accreditation standards set by all applicable accrediting bodies. The Assistant Director of Pharmacy, Specialty Pharmacy Accreditation position is responsible for assuring specialty pharmacy services are developed and sustained to offer unsurpassed health care experiences to our patients, healthcare providers, and community.

The desired knowledge, skills, and abilities of this leadership position include the following: 1. Lead specialty pharmacy accreditation efforts related to Cone Health Specialty Pharmacy Services (CHSPS).

  1. Develop and, on a routine schedule, revise CHSPS policies, procedures, and guidelines to comply with specialty pharmacy accreditation standards.

  2. Thoroughly understand and hardwire into clinical operations all specialty accreditation standards that are applicable to CHSPS.

  3. Ensure CHSPS specialty pharmacy meets/exceeds accreditation standards set by all applicable accrediting bodies.

  4. Coordinate all aspects of accreditation and reaccreditation, including the submission of materials for review and onsite accreditation visits.

  5. Provide proactive review of all areas associated with accreditation and, when areas of non-compliance are identified, formulate a timely and detailed plan on how compliance will be achieved and maintained.

  6. Ensure all specialty pharmacy employees understand specialty pharmacy accreditation standards that relate to their day-to-day responsibilities through timely and relevant communication.

  7. Maintain organized and up-to-date CHSPS infrastructure documentation that demonstrates compliance with specialty pharmacy accreditation standards.

  8. Cultivate and foster a top decile (tier 1) employee partnership culture.

  9. Work collaboratively within a team of highly skilled and dedicated staff to exemplify outstanding performance and Cone Health iCARE standards and principles (communication, accountability, respect, and empowerment).

  10. Create an engaging environment that supports continuous individual and group development within all facets of specialty pharmacy services best practice, including excellence in customer service.

  11. Review, revise, and coordinate the inclusion of regulations of the North Carolina Board of Pharmacy and other regulatory bodies, as well as professional standards, into patient service procedures.

  12. Develop, implement, and routinely report on quality and accreditation specialty pharmacy service measures.

  13. Meet regulatory, national, and best-practice standards within responsibility areas through continuous quality monitoring and improvement.

  14. Participate in professional associations and actively contribute to literature through publications and presentations.

  15. Build and execute focused marketing initiatives to help patients, physicians, employer groups, etc., recognize and easily utilize the services of Cone Health specialty pharmacy.

  16. Serve as a mentor, preceptor, and/or residency program director (if applicable) for pharmacy interns, students, and residents.  Where applicable, arrange, coordinate, and conduct advanced clinical clerkships and internships for college of pharmacy students, including assignment of clinical staff pharmacists to preceptor roles.  Where applicable, maintain residency program in accordance with ASHP accreditation standards.  Prepare and present information on drug therapy and clinical pharmacy programs to pharmacy staff, nursing staff, house staff (physician interns and residents), medical staff, administrative council, hospital committees, and others.

iCARE - Commitments to Care.

Communication I will create and engage in conversations of possibility.

  • I will be open to innovation and creativity.

  • I will listen to understand.

  • I will bring ideas for solutions and be open to alternative ideas.

  • I will be open to constructive feedback.

  • I will not engage or listen to negativity or gossip.

  • I will be positive when speaking about Cone Health, my department, and my coworkers.

  • I will be approachable.

  • I will focus on behaviors, not the person, during conflict.

Accountability I will honor my word.

  • I will do what I say when I say I will.

  • I will “clean it up” when I can’t keep my word.

  • I will honor my work agreement.

  • I will be “on the court” instead of “in the stands.”

  • I will follow up in a timely manner on commitments and requests.

  • I will apologize when someone experiences less than excellent service.

  • I will take responsibility for my actions, decisions and performance.

  • I will protect patient safety (best practices: ex – hand hygiene).

Respect I will assume the best of intentions and embrace differences.

  • I will collaborate and seek other people’s input.

  • I will demonstrate courtesy, compassion, and respect with my tone of voice and body language.

  • I will speak positively about Cone Health –managing up coworkers, physicians, departments, patients and visitors.

  • I will ask the person directly involved when I don’t know.

  • I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes.

  • I will care for myself while also respecting others.

Empowerment I will own it, solve it, and celebrate it!

  • I will offer solutions when problems are identified.

  • I will share my input for decisions by participating in forums such as shared governance, town halls, employee engagement survey, brown bag discussions, employee councils, staff meetings, or directly with my manager.

  • I will take charge and do the right thing at the right time.

  • I will make decisions keeping a balance of service, quality, and cost in mind.

  • I will demonstrate Cone Health values.

  • I will seek opportunities to celebrate and have fun.

  • I will recognize good work.

Exceptional People Providing Exceptional Care!

Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.

Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).

Requisition Number: c13004

Position Title: Assistant Director Pharmacy Operations

Department: 10596-MHC - Specialty Pharmacy Admin

Job Interest Category: Professional/Management

Job Interest (specific): Professional/Management

Campus/Location: Moses H Cone

City: Greensboro

Work Schedule: 8 hour days Monday - Friday

Specific Work Schedule Detail: Monday - Friday

Hours per week: 40