Wesco Distribution Branch Operations Manager in Grand Rapids, Michigan

Job Title Branch Operations Manager Location Grand Rapids, MI, US Organization Name 3240 Grand Rapids MI Company OverviewWESCO International, Inc. (NYSE: WCC), a publicly traded Fortune 500 holding company headquartered in Pittsburgh, Pennsylvania, is a leading provider of electrical, industrial, and communications maintenance, repair and operating (MRO) and original equipment manufacturers (OEM) product, construction materials, and advanced supply chain management and logistic services. 2015 annual sales were approximately $7.5 billion. The Company employs approximately 9,300 people, maintains relationships with over 25,000 suppliers, and serves over 80,000 active customers worldwide. Customers include commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers and utilities. WESCO operates nine fully automated distribution centers and approximately 500 full-service branches in North America and international markets, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations. Brief DescriptionThe Branch Operations Manager oversees all administrative, personnel and internal functions of the branch location. Provides strong leadership to assigned staff to meet and optimize established levels of business performance objectives, service, productivity, and quality. Maintains positive employee morale, while servicing our customer at the most economical cost. Supports the Branch sales plan for growth and margin improvement. May have responsibilities for more than one (1) branch. Detailed Description*Implement and ensure consistent compliance with WESCO standard operating procedures, policies, internal audit controls, Sarbanes-Oxley controls and business management quality system requirements.*Supervise branch staff, review/balance workloads, verify attendance records, hire new employees, carry out performance appraisals, direct training and development of staff, and carry out disciplinary action.*Contribute to the preparation of the branch annual budget, including forecast of capital expenditures.*Develop and implement action plans to correct problem areas and optimize productivity.*Assist in controlling the Branch's assets: inventory, receivables and payables to maximize bottom line performance, reduce carrying costs and satisfy customers.*Maintain Branch facility, warehouse/office equipment. Perform required system utilities, security and administrative controls used in daily activities including WESNET(COM), Tandem, telephone systems.*Implement Branch Physical Security Standards by conducting facility/asset inspections and taking necessary corrective actions to support security controls.*Implement and direct the branch safety program and warehouse housekeeping practices.*Analyze WESNET reports to identify potential operational deficiencies and take corrective actions.*Analyze customer feedback procedures and develop methods to improve the quality of service.*Conduct inventory control procedures including purchasing stock/special order items, maintaining inventory files, reconciling inventory accounts, coordinating inventory returns/repairs to inventory, assisting in product cycle counting.*Serve as liaison with suppliers for return authorizations.*Monitor branch operating expenses, such as stationery expenditures and freight costs forecast capital expenditure, and take corrective actions to implement.*Supervise the Return Material Authorization/Credit Memo (RMA/CM) processes including customer credit and appropriate supplier claim for special order or defective product forms pending return of material.*Review claims, deductions, sales and transaction exception reports to ide