NREL Central Monitoring Station Operator in Golden, Colorado

Posting Title

Central Monitoring Station Operator

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Location

CO - Golden

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Position Type

Regular

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Hours Per Week

40

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Job Summary

NREL Security and Emergency Preparedness Central Monitoring Station (CMS) Operators are responsible for receiving calls for emergency support, dispatching emergency responses, monitoring the security and surveillance system, maintaining logs, and producing reports. The CMS is operational 24 hours a day every day of the year.

Duties and Responsibilities (but not limited to the following)

  • Perform day-to-day emergency communication functions.

  • Monitor alarms and cameras.

  • Dispatch emergency and alarm responses.

  • Regularly interact with NREL staff, management, visitors, vendors, and sub-contractors.

  • Excellent attendance – must arrive at manned post promptly each day. Tardiness will not be tolerated.

  • Respond to requests for information and services.

  • Proficient written and oral communication skills.

  • Good team and interpersonal skills.

  • Interface with DOE and NREL staff, management and visitors.

  • Possess strong organizational and problem solving skills.

  • Type/perform other routine clerical work.

  • Good oral and written communications.

  • Maintain a high-level of confidentiality.

  • Attention to detail is a must!

This position will work Monday through Friday, midnight (12am) to 8am.

This position requires additional background screening to obtain a Homeland Security Presidential Directive-12 (HSPD-12) badge. This includes a background investigation and fingerprinting.

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Required Education, Experience, and Skills

High School Diploma or equivalent, or equivalent relevant education/experience. Basic knowledge of the job. Developing an understanding of general job aspects and some detailed aspects of the job. Basic skills in applicable software packages and office equipment. Ability to follow directions and meet assignment deadlines. Basic written and communication skills. Good team and interpersonal skills.

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Preferred Qualifications

  • SkillBasic skills in applicable software packages and office equipment. Ability to follow directions and meet assignment deadlines. Basic written and communication skills. Good team and interpersonal skills.

  • Good customer relations, communications, and work management skills. Qualified candidates must possess skill in basic computer operation MS Office suite (Word, Excel, Access, and Outlook)

  • Knowledge of database management, emergency dispatch, Security, surveillance, and access control systems.

  • Previous demonstrated experience working in a security control center, 911 dispatch center, military tactical operations center, or service call center.

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Submission Guidelines

Please note that in order to be considered an applicant for any position at NREL you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

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EEO Policy

NREL is dedicated to the principles of equal employment opportunity. NREL promotes a work environment that does not discriminate against workers or job applicants and prohibits unlawful discrimination on the basis of race, color, religion, sex, national origin, disability, age, marital status, ancestry, actual or perceived sexual orientation, or veteran status, including special disabled veterans.

NREL validates right to work using E-Verify. NREL will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, click here at http://www.nrel.gov/careers/employment-policies.html .

The National Renewable Energy Laboratory (NREL) is a leader in the U.S. Department of Energy’s effort to secure an energy future that is both environmentally and economically sustainable. With locations in Golden, Boulder and Washington D.C., NREL is the primary laboratory for research, development and deployment of renewable energy technologies in the United States. The NREL mission is to develop renewable energy and energy efficient technologies and practices, advance related science and engineering, and transfer knowledge and innovation to address the nation’s energy and environmental goals.