John Q. Hammons Hotels Management, LLC PBX Operator in Glendale, Arizona

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!

Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Job Purpose:

To operate hotel’s switchboard to relay incoming, outgoing, and interoffice calls and to provide a professional, prompt, and friendly telephone and message service to the hotel guests and staff, and to project an image of reliability and professionalism through such services.

Job Responsibilities:

  • Maintains a professional attitude toward customers and employees and continuously is aware that a phone conversation is the first impression most people have of the hotel.

  • Answers all incoming calls and routes them accordingly and does so in a timely, professional and polite manner. Also, handles all paging and radio communications in a similar manner.

  • Assists in filing of folios, registration cards, etc. on a daily basis.

  • Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in and stay over guests in the appropriate manner.

  • May supply information to callers and record messages.

  • May keep record of calls placed and toll charges.

  • May perform clerical duties, such as typing, proofreading, and sorting mail.

  • May operate system of bells or buzzers to call individuals in establishment to phone.

  • Other duties as assigned.

Job Skills:

  • Speak clearly and listen carefully.

  • Use personal judgment and specialized knowledge to give information to people.

  • Change easily and frequently from one activity to another such as from typing to searching in a directory, to using a telephone.

  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:

Education

  • HS Diploma or equivalent

Full-time associates are eligible for the following benefits:

  • Paid Time Off

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Short-term and long-term disability

  • Company paid life with employee paid supplemental options

  • Matching 401-k with immediate vesting for eligible participating associates

  • Company Hotel Travel Discounts

John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Individuals with Disabilities/Protected Veterans

Click here to view EEO is the Law

Note: To be considered for this position, candidates MUST apply at www.jqhhotels.com/careers.

Street: 9495 West Coyotes Blvd.

Requisition ID: 2017-9712

Schedule: Am Shift Must be able to work Weekends/Holidays

Previous Experience Preferred: 6 Months

Pay Rate (Hourly): 11.25

External Company Name: John Q. Hammons Hotels Management, LLC