Bristol Myers Squibb Associate Director External Excellence Manager Strategy and Operations in GB, Multiple European Countries
Title: Associate Director External Excellence Manager Strategy and Operations
Job Number: 1701875
Work with the Strategy & Operations Director and other key senior stakeholders work as a business partner to support the UK & Ireland external operations
Proactively seek and identify areas of strategic and operational improvement across the business
Proactively identify customer facing priority challenges, identify proposed solutions and drive to fruition
Establish principles for External Excellence for self and for organisation
Develop diagnostic/Questionnaire on how BMS is perceived by its customers (Onc’s, HCP’s) across functions and disease areas – identify & embed short term and long term solutions
Develop a baseline on what our engagement model looks like to key customers, both personal and non-personal (who and how often)
Review STEM results on a yearly basis for the organisation and identify key shared aspects across business units for prioritised actions
Identify priority areas across functions that our customers care about and that we have an ability to evolve and improve upon vs the competition
Identify new ways of engagement outside of the Pharma industry which maybe appropriate based on the findings from the diagnostic
Consider the engagement of 6 Sigma like process to identify where process improvements could and should be made
Consider the evolution of UK & Ireland wide objectives for 2017 which would help drive behaviours aligned with improving the BMS experience
Develop plans and strategies which improve both internal process to improve speed to patient but primarily how our customer facing activities could improve
Become a strategic partner for HomeCare Manager within business in order to provide excellence in every aspect of our customer facing activities
Where appropriate partner with Access to give input to UK/I strategies
Perform all of the above duties in an ethical and legally compliant manner, adhering to the BMS Standards of Business Code and Ethics, BMS policies and procedures
applicable to the role and relevant local legislation and industry codes of practices
Contribute to the effective operation of the company’s quality management system and maintain the highest standards of quality.Ensure all required trainings are completed and documented in the appropriate in e-learning system
Alert your line manager or Compliance & Ethics Director to possible compliance issues
Report any adverse events or product quality complaints immediately to Medical
Information in accordance with the relevant BMS complaint reporting procedures
Experiences & Skills Desired:
Demonstrated senior-level experience in an customer facing environment and ability to apply superior project management skills to support business decision-making at all levels.
Demonstrated experience in engaging with key internal and external stakeholders at all levels to understand business needs and develop solutions appropriately Superior communication skills.
Ability to model and demonstrate an enterprise initiative mindset.
Experience of being able to work successfully and productively in cross-functional teams and matrix structures Previous experience of managing complex projects to tight deadlines in a rapidly changing environment Proven experience in negotiating with and managing external suppliers and in managing budgets Knowledge of industry a preference but not a requirement.
Knowledge of structures within the UK/Ireland pharmaceutical and health industry.
High level of computer literacy, including advanced MS Excel, Dataview, database management systems, mapping software Understanding of the structure of the customer base and ability to understand the business implications of future changes within it.
Thorough understanding of the BMS business across all the therapeutic franchises Vital role in shaping sales force strategy and structure and driving customer service excellence across the organisation for both pre-launch and in-line products Exposure to a wide range of departments, cross-functional teams, brand teams, etc Understanding the range of BMS customers, their changing structures, roles and needs Understanding of the culture focused on compliance with the laws and ethical behaviours Opportunity to demonstrate team leadership, driving development, motivation, innovation and best practice.
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