Randstad Sr. Manager of Warranty Operations in Gaithersburg, Maryland

Sr. Manager of Warranty Operations

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job details:

  • location:Gaithersburg, MD

  • salary:$80,000 - $100,000 per year

  • date posted:Tuesday, August 8, 2017

  • job type:Temp to Perm

  • reference:S_556410

  • questions:aurora.porres@randstadusa.com301-212-7766

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Senior Manager - Warranty Operations manages the production floor and warranty areas to produce a quality HNS product that is delivered to the customers on time.


  1. Manage the Warranty areas of units returned. This includes:
  • Ensure employees are following work instructions and procedures.

  • Ensure the units are fixed and follow routing

  • Ensure the work order is transacted in the MRP system accurately and in a timely manner.

  • Review unit aging using QMS

  • Manage unit labor cost and ensure it is within standard.

  • Manage cycle time of returned units within 5 calendar days.

  1. Manage the equipment used in the production process. This includes:
  • Ensure the necessary tools and supplies are provided to the employees to do their assigned job.

  • Ensure all equipment is calibrated per procedure within the due dates.

  • Ensure preventative maintenance is performed per procedure on all equipment within due date.

  1. Work with other teams and customers to achieve goals and objectives, such as: engineering, planning, purchasing, and business groups. Manage the work force. This includes:
  • Review work load and adjust personnel to meet requirements.

  • Ensure all personnel is trained (ISO, Ethics, Haz-Com, Etc. and job training)

  • Ensure employees are working in a safe environment and all safety policies are being followed.

  • Monitor employee performance and workmanship and provide feedback, additional training, counseling, and corrective action.

  • Monitor employee attendance and adhere to the attendance policy.

  • Write employee reviews.

Working hours: 8am-5:30pm


Use computer systems to manage personnel and work in process. This includes:

  • Perform labor verification daily (Kronos)

  • Use of SAP system to perform various tasks and inquiries (work order moves, check status of work orders, etc.)

  • Use of GQL (or other data bases) to monitor WIP and labor status.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.