American Airlines Branch Manager, AA Credit Union Branch Operations in Ft Worth, Texas

Location: DFW Intl Apt (DFW-TRML)

Additional Locations: None

Requisition ID: 11789

Job Description

American Airlines Federal Credit Union, well known for its financial leadership, innovation and service, has an opening for a Branch Manager at its branch(es) located at the Dallas/Fort Worth International Airport. This position will be responsible for the overseeing the management of branches within a specific region in support of building member-relationships for the long-term by matching member needs to American Airlines Credit Union product and service solutions.

Principal Duties and Responsibilities

  • Directs the operation of a full service Credit Union branch and be fully engaged in the development of business

  • Maintains communication between the branch and Regional Director in regards to operations and productivity

  • Maintains knowledge of the Credit Union’s products and services in order to efficiently train and motivate staff to cross-sell

  • Implements operational, budgeting, marketing and loan procedures as well as delinquency and cost control

  • Exercises lending authority to process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs, including consumer loans

  • Coordinates and participates in “Credit Union Days” as needed in order to grow business

  • Recruits, hires, motivates and trains management and support staff

  • Coaches and counsels personnel and provide guidance to the teams on member service, sales and performance

  • Conducts annual employee evaluations and individual coaching sessions as needed

Job Description (Continued)

  • Motivates branch staff in an effort to maintain optimal member service level

  • Works well under deadlines, with conflicting deadlines and high volume stress of project work

  • Exercises sound judgment in making recommendations on information gathered/reviewed

  • Monitors and keeps inventory of the facilities and equipment needs of the branch

  • Leads branch staff to attain all branch goals, including but not limited to, lending, membership and product goals

  • Conducts and reviews various monthly, quarterly & semi-annual branch operations-type audits/reports

  • Ensures security and soundness of branch operations and provides confidentiality of all account information and Credit Union documents

  • Represents and promotes the Credit Union within the business community

  • Performs Notary services, as required

  • Performs other duties, as assigned

Job Qualifications

Minimum Qualifications

  • High school diploma or GED

  • Candidates will be required to pass applicable American Airlines pre-hire compliance checks

  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

  • Must have an acceptable credit history, which will be verified (e.g. no past due accounts, charge-offs, collection items or bankruptcies)

  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

Preferred Qualifications

  • College degree in business, finance or related area or equivalent financial services experience

  • Previous Credit Union or bank management experience

  • Previous credit approval authorization, credit union and finance company experience

  • Previous consumer lending experience

  • Staff supervisory experience

Job Qualifications (Continued)

Knowledge, Skills & Abilities

  • Skilled in Microsoft Office software (e.g. Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

  • Ability to demonstrate excellent oral and written communications skills & exercise excellent member service skills

  • Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff

  • Ability to supervise multiple staff personnel

  • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

  • Ability to cooperate and synergize well with staff and all other departments in the Credit Union

  • Ability to exercise sound judgment in making recommendations on information gathered/reviewed

  • Ability to demonstrate skills and drive necessary to thrive in a competitive Credit Union sales environment

  • Ability to demonstrate strong analytical, mathematical, planning and organizational skills, along with capacity for attention to detail

  • Ability to effectively communicate with all levels both verbally and written

  • Ability to speak, read and write Spanish is a plus

  • Ability to be flexible and adapt to constant change

  • Ability to work independently and with minimal supervision

  • Ability to travel

  • Ability to work varying schedules, including evenings and weekends

  • Ability to maintain satisfactory performance and attendance

Additional Locations: None

Requisition ID: 11789

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.