JPMorgan Chase Operations Sr. Specialist II - Fort Worth, TX in Fort Worth, Texas

The Sworn Document Services team is responsible for preparation and execution of Sworn and Other Signed Documents for the Auto Finance business. As an Operations Sr. Specialist II in the Sworn Document Services Department you will be responsible for production related activities to resolve motor vehicle titling and lien release requests received from external customers, dealers, and third parties in all 50 states. To meet these objectives you will be responsible to but not limited to managing daily title and lien release work assignments, consulting with the various Departments of Motor Vehicles to address title and lien release matters and completing the activities within the expectations set in the department.

  • Previous experience in motor vehicle operations or with the Department of Motor Vehicles preferred; Knowledge of auto titles preferred

  • Strong customer service experience preferred

  • Must have ability to meet quality and productivity standards

  • Ability to interpret policies, guidelines and processes

  • Excellent written and verbal communication skill

  • Excellent time management and organizational skills

  • Problem-solving, analytical skills; detail oriented

  • Ability to adhere to regulatory and compliance controls and policy requirements

  • Demonstrates strong interpersonal skills; professional and courteous

  • Must display a high sense of urgency

  • Working knowledge of Microsoft Office Products, including Word and Excel

  • High School Diploma or GED required

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.