CRST International Manager - Field Operations in Fort Wayne, Indiana
CRST Specialized Transportation is seeking a driven and results oriented Manager - Field Operations to be located in our Fort Wayne, IN office.
*Job Summary: *Interacts with Provider Network, Customers and Operations to recruit, train and manage the Providers that populate the Home Express Delivery Network
*Essential Duties and Responsibilities: *
Recruit New Final Mile Service Providers as needed thru growth or attrition.
Training of Service provider personnel for System and Customer specific procedures.
Interact with customer service staff consisting of Leads, account and provider specialists.
Resolution management for agent and customer disputes
Claims investigation in conjunction with Manager of Claims
Cost containment on out of scope service requests
Customer Relations with Internal Sales, Provider Sales and Customer account Managers
Program Pricing for roll outs and special service opportunity.
Minimum Qualification Requirements:
2-3 years of previous experience in the transportation industry required
High school diploma or GED required and a degree in a related field required
Previous experience managing others
Verbal and written communication skills are needed
Must be open to travel
Ability to build relationships, maintain those relationships and seek out prospective agents
CRST is an EOE
Location: Fort Wayne, IN
Employment duration: Full time