CRST International Manager - Field Operations in Fort Wayne, Indiana

CRST Specialized Transportation is seeking a driven and results oriented Manager - Field Operations to be located in our Fort Wayne, IN office.

*Job Summary: *Interacts with Provider Network, Customers and Operations to recruit, train and manage the Providers that populate the Home Express Delivery Network

*Essential Duties and Responsibilities: *

  • Recruit New Final Mile Service Providers as needed thru growth or attrition.

  • Training of Service provider personnel for System and Customer specific procedures.

  • Interact with customer service staff consisting of Leads, account and provider specialists.

  • Resolution management for agent and customer disputes

  • Claims investigation in conjunction with Manager of Claims

  • Cost containment on out of scope service requests

  • Customer Relations with Internal Sales, Provider Sales and Customer account Managers

  • Program Pricing for roll outs and special service opportunity.

Minimum Qualification Requirements:

  • 2-3 years of previous experience in the transportation industry required

  • High school diploma or GED required and a degree in a related field required

  • Previous experience managing others

  • Verbal and written communication skills are needed

  • Must be open to travel

  • Ability to build relationships, maintain those relationships and seek out prospective agents

CRST is an EOE

Location: Fort Wayne, IN

Employment duration: Full time