Ally Executive Director of Deposit Operations in Fort Washington, Pennsylvania
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, a trusted corporate finance business offering capital for equity sponsors and middle-market companies and Ally Home Mortgage.
Reporting to the Ally Bank deposits and consumer strategy executive, the retail deposits operations leader will be responsible for leading a multi-site deposit operations organization of over 250 employees that oversees the daily operational activities that include expense management of $60MM annually, Loss Mitigation (Fraud and Negative Balance), and all back-office operational functions supporting deposit customers including Dispute processing, Wires, IRA, Pended Applications, Account Maintenance, Executive Resolution/Complaint Management, Fulfillment, Quality Control/Risk, operational project delivery, capacity planning and ensuring consistency across operating sites. The operations leader is responsible for fostering a positive, productive and engaged culture and ensuring strong partnership with other key partners supporting the business within a matrix-based organization. This includes a deep partnership with internal and external technology providers. He/she will ensure all regulatory, compliance and security standards are adhered to, including third party vendor management and oversight. This role will be responsible for establishing workforce planning and people practices to include the hiring, training and quality control activities for all employees.
Strategic Roadmap and planning: Build out and maintain a multi-year strategic roadmap that identifies process enhancements related to People utilization, operational processes and Technology. Provide oversight for the leaders driving out the tactics to accomplish a multi-faceted set of metrics and efficiencies.
Oversight of budget and operational performance reporting, including forecasting of volumes, identification of drivers, seasonality and third party vendor performance
Ensure the proper controls and reporting are in place to deliver on targeted SLA and Quality Control SLA requirements
Develop/deploy and champion full adherence to all corporate policies and operational procedures, including adherence to federal and state regulations; maintain appropriate governance routines across all of deposit operations
Develop, maintain and execute business continuity plans as needed, ensuring that plans are robust and can achieve/exceed our daily processing requirements.
Drive process improvement/automation of key processes where possible for efficient and effective delivery of customer experience, using Six Sigma tools and process design where appropriate.
Matrix oversight with the FSI (Fraud and Security Investigations unit) group ensuring thorough investigation and deterrence of fraud against Ally Bank. Matrix ownership for the evolution of new mitigation strategies, authentication methodology and risk strategies
Ensure all fulfillment requests and customer transactions are handled in a customer centric manner and in accordance with all regulatory requirements.
Responsible for the executive resolutions program for the Deposits line of business, ensuring timely and appropriate responses, conforming to both the regulatory requirements and the internal Ally policies.
Collaborate with other Ally business units using influence and a collaborative culture and working environment
Lead and/or collaborate with other Deposit leaders to ensure optimal associate performance and operational execution.
Type of prior related experience:
Bachelor's degree required
Retail deposit operations or relevant back office experience
5+ years direct experience managing large operational teams
10+ years in a financial services environment
Experience working within a multi-site operations in a matrixed environment
Leading and directing diverse teams able to meet and exceed organizational and department goals and SLAs
Demonstrated experience in business continuity and disaster recovery planning and execution
Budget management experience, including large and complex third party processing vendors
Experience and ability to attract, develop and retain quality talent
Special skills/abilities/competencies required:
Ability to lead and motivate large workforce across multiple locations
Process driven leader, focused on achieving highly efficient processes while improving the customer experience
Excellent verbal and written communication and presentation skills with the ability to effectively influence across a diverse stakeholder base
Strong analytical and problem-solving skills
High level of familiarity with banking regulations and laws, particularly those related to Consumer Deposits, with heavy emphasis on Reg E, Reg D, Reg DD, Reg C, Reg GG, AML/OFAC, TCPA, FDIC reporting.
Strong sense of accountability
Ability to escalate issues appropriately
Collaborative; can work and communicate with all levels within the organization
Design and implement new concepts aimed at improving operational efficiency while improving the customer experience.
Experience with Six Sigma tools and/or Process Automation skillset
Ability to effectively work in highly-matrixed organization
Proven success with third party vendor management and contract negotiation skills. Good judge of character
Ability to travel between both operational site locations of Lewisville, TX and Fort Washington, PA, and other Ally sites as needed to effectively execute the role
Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.
Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:
Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions
Comprehensive wellness program with financial incentives designed to help you achieve your best health
Flexible health insurance options including dental and vision
Pre-tax Health Savings Account with generous employer contributions
Pre-tax dependent care and commuter benefits
Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs
Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Job Title: Executive Director of Deposit Operations
Company: Ally Financial Inc.
Category: Deposits Operations
BU Function: Ally Bank
Requisition ID: 17-5897