MAXIMUS Sr Operations Manager in Folsom, California

The Sr. Operations Manager oversees all aspects of daily operations for a program, including staffing, performance monitoring, quality control oversight, training, and compliance with internal and external requirements.

  • Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies

  • Manage direct reports and the cost-effective operation of all project tasks

  • Collaborate with other Managers to ensure effective coordination of activities

  • Develop, implement, and update operational policies and procedures in collaboration with other key stakeholders

  • Establish and maintains effective relationships with clients and other external entities

  • Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency

  • Manage the project's quality control and corrective actions to ensure compliance

  • Monitor performance against key indicators established internally or by the clients

  • Develop solutions to issues or complex problems

  • Develop performance goals and objectives for staff, and monitors achievement of those goals

  • Perform other duties as may be assigned

  • Bachelor's Degree from an accredited college or university required

  • Ten (10) years related work experience required

  • Ability to manage large-scale operations, including on a single or multiple sites

  • Strong client management skills

  • Proven ability with operational analyses, processes and performance indicators

  • Excellent organizational, written and verbal communication skills

  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment

  • Ability to work as a team member as well as independently

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status

Requisition ID: 2017-23289

External Company URL: www.maximus.com

EEO Statement: A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status