Pilot Air Freight Services Second Shift Operations Supervisor in Folcroft, Pennsylvania
National Freight Forwarder and Logistics Provider headquartered in Southeastern PA, seeks a Full-Time experience Second Shift Operations Supervisor for our Folcroft, PA office. This critical role requires someone with strong communication skills, a self-starter who takes initiative and ownership to drive his/her work. Primary Responsibilities include: * Responsible for processing, tracking and tracing outbound shipments, inspecting outbound freight, and coordinating recovery and delivery schedules with various cartage agents. * Position prepares paperwork for routing, closes out files and sends documents out on a timely basis. * Communicates freight status and any problems to other stations and customers, and updates the system. * Communicates to dispatch for customers' requested pick-ups. * Coordinate customer inquiries, complaints and other requests with the Sales and Operations teams to facilitate accurate and timely responses. * Position is also responsible for second shift warehouse operations including employee training. The Ideal Candidate will have prior successful experience in Customer Service functions and in supervising customer relationships. Two-three years experience in a supervisor role in the transportation and logistics customer service field would be a plus. Must have knowledge of Microsoft Office platforms. This role has the responsibility to manage and execute the customer service operation and successes. Competitive wages and benefits package. Please send resumes to: firstname.lastname@example.org, or fax to 610-548-7030, or mail to Pilot Freight Services, 314 N. Middletown Rd., Lima, PA 19037, Attn: HR. EOE/AA.