Hire IT People, LLC Transportation Operations Center Technical Support Lead in fairfax, Virginia

Transportation Operations Center Technical Support Lead

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Job ID :


Company :

Virginia Information Technology Agency

Location :

fairfax, VA

Type :


Duration :

6 Months

Rate :


Status :


Openings :


Posted :

5 years ago

Complete Description:

**candidates local to the Northern VA area strongly preferred

*personal interview required, no exceptions

•Assist Transportation Technology Manager by providing direct

guidance to and oversight and supervision of, the two onsite System


•Assist Transportation Technology Manager with the management of

all IT business aspects including software, hardware, licenses, security,

documentation and training:

•Software : ensure that effective and efficient up to date

applications are available and operational for performing the mission at the

Public Safety Transportation Operations Center.

•Hardware: ensure that computing, display, data handling and

networking equipment are optimally maintained and operated.

•Licenses: ensure that licenses, warranties, service contracts are

current, timely renewed and or added/cancelled as needed.

•Security: ensure that all IT assets (equipment and networks) are

monitored and secured both physically (inventory, periodic check, proper

environmental condition, etc…) and virtually (firewall, virus protection,

password, monitor use or lack of, etc..), assess vulnerabilities,

develop/deploy mitigation measures, schedule/execute risk tests to evaluate and

report on level of protection, recovery and continuity of operations.

•Documentation: ensure proper (redundant, accessible and current)

filing/storing of licenses, warranties, service contracts, contacts numbers

both emergency and otherwise, manuals, procedures, plans, diagrams. Maintain

version/change control logs, track and report performance of systems, staff,

initiatives and other activities within TSL purview.

•Training: coordinate software and hardware new/refresher training

for users, new systems, modified processes. Coach, support, share information

and transfer knowledge to System Administrators and other IT staff to improve

performance and/or implementation of initiatives/projects.

•Ensure that trouble calls are acknowledged, analyzed, resolved

promptly and thoroughly documented including root cause determination and

lessons learned.

•Provide daily on site presence as lead IT systems and network support

on routine and ad hoc activities including but not limited to trouble shooting,

scheduled tests, answer questions, resolve simple issues, research solutions,

attend/lead progress/milestone meetings and assist VDOT management with new

technology projects and or initiatives.

•Manage technology, network, testing and deployment of software

releases, upgrades, patches.

•Review and provide technical input on proposals, task orders,

requirement documents, testing plans, solutions to fix/improve existing software/system

or add new functionality.

•Research and organize resources and procedures for technology

continuity of operations including performing failover system



Advanced experience in Technical Systems Analysis

Required 10 Years

Advanced experience with software release management and testing

Required 10 Years

Hands-on systems analysis and technical requirements gathering


Required 10 Years

Critical thinking and advanced problem-solving skills and


Required 10 Years

In-depth knowledge of and extensive experience with traditional


Required 10 Years

Experience in conducting and documenting process flow analysis

Required 10 Years

Exceptional verbal and written communication skills

Required 10 Years

Excel: data filters, pivot tables, cross-tab, conditional

formatting, text formulas

Required 10 Years

PowerPoint: animations, customizing styles, tables

Required 10 Years

Microsoft Visio 2007: Technical diagrams, work flow diagrams

Required 5 Years

Meticulous attention to detail, skilled in providing clear and

well-written documentation

Required 5 Years

Working knowledge of Microsoft Project and Project Management


Required 5 Years