Randstad Project Operations Manager in Exton, Pennsylvania
Project Operations Manager
date posted:Wednesday, August 9, 2017
Project Operations Manager
Exton, PA, US
The Project Operations Manager will manage all aspects of project deployment from the delivery of completed designs through successful delivery and installation to clients. Reporting to the Project Operations Manager will be Project Managers, Service Manager, Assembly and Installation technicians. This role is responsible to ensure that we deliver what was committed, when it was committed, with expected quality and within budget.
Manage Project deployments included serve as a Project Manager as needed:
Manage project scope, execution, goals, and deliverables through the entire delivery process, i.e. from receipt of the Purchase Order to the transition to customer support
Understand, communicate, and ensure commitments as reflected in any RFP, contracts, proposals, statements of work or other documents including post installation commitments under Maintenance and Support
Proactively manage changes in project scope
Identify, communicate, address and resolve risks and issues within the project including escalating issues, when appropriate
Communicate tasks required from the customer and ensure timely completion prior to onsite installation
Estimate the resources and elicit support from team members needed to achieve project goals
Manage expenses within budget
Work with Administration as billable milestones are completed
Build, develop, and grow any business relationships vital to the success of the project
Verify that the solution design is in keeping with the contractual commitment and the SOW
Develop initial project plan in cooperation with the customer using MS Project Server and SharePoint
Track all project tasks by daily updates to the project plan (completed and/or scheduled changes)
Communicate and Document any updates or changes to the project plan to team and the customer, as appropriate
Establish periodic project status calls with the customer and tracking any action items to closure. Share call notes
Provide weekly internal project status reports to management and project team members
Provide technical project details to team members
Provide current and future task schedules
Ensure that all team members execute and document their tasks in a timely manner
Evaluate need for subcontractors based on the project complexity, budget, internal resources
Coordinate with Administration during subcontractor selection process
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
Manage project closeout process
Conduct project post-mortems; identify, communicate and implement process improvements
Develop best practices and tools for project execution and management including tracking process improvements to complete implementation
Represent with the clients, consultants, contractors, sub-contractors, vendors, and technical service representatives
Identify and resolve issues that will impact projects and the department schedule
Coordinate efforts with Client Support
Create and maintain effective processes for all phases of project deployment, including engineering and training
Manage the assembly process to ensure efficient and quality building of products
Ensure Projects are delivered on schedule and within budget
Lead and motivate department staff and cross-functional teams
Assist with design, development, and specification of materials and components for use in Company products
Coordinate and manage department project schedules and work assignments
Manage the installation technicians, scheduling and assigning technicians to meet project goals stablish metrics to effectively assess processes and performance within the department
Work to continuously improve processes to meet company goals
Manage and develop all staff. Working with each staff member on their personal development goals
Other duties as assigned
SKILLS AND ABILITIES:
Knowledge of networking and LAN system requirements.
Proficient with MS Windows Server, Microsoft SQL Server, Sharepoint, enterprise web and client applications and MS Office suite including Microsoft Project.
Able to communicate effectively with all levels of company personnel.
Experience leading multiple complex projects.
Expertise in project management discipline and techniques.
Ability to lead and motivate cross-functional teams.
Ability to manage employees to bring out the best in them to meet company goals.
Strong team building skills.
Travel requirement 20%
EDUCATION AND EXPERIENCE:
College Degree or relevant job experience required
Minimum of five years experience in project management
Prior experience as a manager in relevant jobs and industry
Experience in reading architectural drawings
A/V,IT and networking technology background required
Crestron control systems experience a plus