Northwestern University Operations Manager - KSM Global Hub in Evanston, Illinois

This job was posted by : For more information, please see: About the Kellogg School of Management at Northwestern University:nThe Kellogg School of Management at Northwestern University develops brave leaders who inspire growth in people, organizations and markets. Based just outside of Chicago, the school is a global leader in management education, renowned for its distinctive thought leadership and pioneering approach to learning. Kellogg offers an innovative portfolio of programs: four Full-Time MBA programs including the accelerated One-Year MBA and Two-Year MBA options, and joint degree programs with the engineering and law schools; a Part-Time MBA Program; the premier Executive MBA global network; and extensive non-degree Executive Education programs.nAbout the Job:nThe Operations Manager who reports to the Associate Facilities Director for the Global Hub is responsible for planning, coordinating, allocating and directing staff and resources for set up and break down for classes, conferences, events and activities pertaining to Kellogg and NU central in the 415,000 sf building that operates 7am to 10pm 6 days a week. Communicating with numerous stakeholders on pre-plan and day of execution expectations and delivery. Operate and control building help desk that takes all faculty, staff and student calls and coordinates work orders and customer service delivery. Coordinates with the food service provider and day porters. Assist with developing and implementing policies and procedures.nPlease Note: Hours are determined based on the needs of the building programing and subject to change as needed. Some weekend hours may be required.nSpecific Responsibilities:nAdministers and coordinates all of the day to day operational and facility demands of the Global Hub that includes academic functions, Conferences and Events, Faculty and Dean Office requirements. Participate in event planning meetings and ensure appropriate resources are scheduled for conferences and events. Collaborate with Kellogg staff, faculty, and students to gather ideas for program improvements. Coordinate and support all programs to ensure the customer's needs are met.nLeverage Aramark PA and custodial staff to support all professors utilizing classroom and seminar spaces. Coordinate with Scheduling to provide positive end user experiences for Faculty, Staff, and Students.nAssist in the implementation, upkeep, and deployment of work order system to track all building user requests and coordinate with NU FM helpdesk. Coordinate and direct NU FM trades to appropriate areas of need.nContribute ideas, knowledge and recommendation to the Kellogg facilities team to establish best practices and metrics to ensure continuous improvement and customer satisfaction.nPerforms other duties as assigned.nMinimum Qualifications:nA bachelor's degree or the equivalent combination of education, training and experience from which comparable skills can be acquired.nMinimum of 3-5 years of facilities and conference center management experience.nAbility to handle many tasks simultaneously required.Must be able to work independently. Project a professional demeanor and be proactive about identifying and resolving potential problems.nFacilities planning skills, including space utilization analyses and understanding of building systems and related operational issuesnMinimum Competencies: (Skills, knowledge, and abilities.)nProactive mindset and drive for continual improvement in facility operations and financial performance.nAbility to be a results-oriented leader and effective manager.nUnquestioned integritynExcellent written and oral communication skills.nExcellent analytic and problem solving skills.nAs per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.nNorthwester University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.