ResCare dba Creative Living Services Operator - RWS in Erie, Pennsylvania
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Title:Operator - RWS
Job Category:Operations Management
Line of Business:Workforce Services
Join us in transforming peoples' lives and their communities!ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Operator - RWS.
Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.
Operator - RWS Responsibilities
• Coordinates the service delivery of required and voluntary one-stop partners and service providers with a focus on common goals around access and quality of services for customers;• Provides oversight to One-Stop System and technical assistance, including assessment of customer satisfaction and customer experience with program services• Convenes all partners and providers on a regular basis to determine, assess, and report on common goals;• Assisting with coordinating Affiliate and Satellite locations, including assisting with the development of a training and communication plan for affiliated sites;• Assists in the development of policies and processes to support the mission and vision of the One-Stop System;• Fosters an environment of clear communication between one-stop partners and providers, as well as customers;• Implements policies and initiatives developed by the funder;• Provides recommendations for professional development and service delivery innovations; • Ensures that One-Stop System performance is on target with overall system goals; reports System activities and outcomes (i.e., referrals, results, customer feedback, staff feedback, etc.) to the funder; provides recommendations for improved outcomes;• Partners with the funder to strengthen the One-Stop System through communication, service delivery, and other opportunities for enhancement;• Recruits new partners and providers to the One-Stop System based on local need and assists the funder in articulating the value proposition;• Ensures contract compliance with federal, state, and local mandates and contractual goals;• Supports One-Stop System staff development to increase overall knowledge and awareness;• May assist the funder in the development of content for and the coordination of receiving signed MOU and/or RSA agreements;• Serves as liaison with the funding source, mandated and voluntary partners and providers, businesses and business-serving organizations, training providers, and RWS;• Addressing and resolving issues relating to growth and space;• Facilitating sharing of data;• Ensuring non-program EEO requirements are met, including coordinating staff training, and ensuring EEO posters and processes are in place;
Education/Certifications, Licenses, Registrations:
• A Bachelor’s Degree in: Business Administration, Human Resources, Social Work, Communication, Personnel Management, Sociology, Counseling, Public Administration, Education, Workforce Development, Psychology, Organizational Effectiveness, Organizational Development, or a Social Services’ related field. (Experience may be substituted for the degree requirement on a year for year basis.)
• Minimum of 3 years demonstrated experience in a management position with a community based organization specializing in workforce development, employment and training, education, organizational development, or related services;• Proven track record of building organization to organization relationships, and improving system effectiveness;• Skilled communicator and consensus builder with demonstrable success facilitating difficult conversations until achieving win-win outcomes;• Demonstrated proficiency in project management including experience in building systems, measuring performance and customer satisfaction.• Requires advanced level use of: Microsoft Word, Excel, PowerPoint, and Outlook; LinkedIn, and other business related networking applications.• Must be able to work in a culturally diverse and fast paced environment and demonstrate a commitment to diversity, equity and cultural competency;• Daily availability of personal vehicle or alternate method of transportation sufficient to meet the daily transportation requirements of the position is a condition of employment.
In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:
Competitive pay based on experience
Medical, Dental, Vision Benefits
Suite of voluntary insurance options
Paid Time Off
Company Discount Purchasing Program
Cell phone Service
Ford and Chrysler Automobiles
Employee Assistance Program
Legal Assistance Program
Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence.
ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
1647 SASSAFRAS ST , ERIE, PA 16502-1858 USA
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