Air & Ground World Transport Operations Leader in Elk Grove Villiage, Illinois

This job was posted by : For more information, please see: Air & Ground World Transport, LLC is seeking a full-time-exempt Operations Logistics Lead in our Elk Grove Village , IL 60007 location. This position requires an energetic, customer service & project management driven candidate with continuous emphasis on bottom line results.

The job responsibilities for this position include but are not limited to the following:


Knowledge and compliance with all IATA, TSA, U.S. Customs and other governing agency requirements and ensuring no deviations are made.

Collaborates with sales representative to maintain customer requirements are met and exceeded.

Liaising with customers to obtain information to ensure correct measures are in place and customers' needs are met.

Gather shipment information, create new bookings, handle documentation and data entry.

Prepare / coordinate the necessary documentation for all export activities.

Negotiate rates with carriers and truckers and can determine the most efficient routing method.

Communicate with export related authorities, customer and suppliers

Coordinate with AG World offices and/or international agents as necessary

Process shipment and/or orders and issue correct documentation as set out in the instructions obtained.

Assists dispatch counterparts in communication with various transportation and warehouse agents.

Track shipments and update customers / agents of status and acquire proof of delivery as applicable.

Follow up on daily reports for tracking and tracing of shipments, ensure bills of lading and pre-alerts, are issued in a timely manner.

Maintain all files ensuring they are billed correctly in accordance with procedures provided by management.


Arrange on time pick up and deliveries for cargo.

Arrange both full truck load and less-than-truck load shipments (FTL & LTL).

Familiarity with domestic air transit for urgent shipment requiring overnight or priority delivery.

Negotiate rates with carriers and truckers and can determine the most efficient routing method.

Track shipments and update customers/agents of status and acquire proof of delivery as applicable.


Efficiently and effectively handle heavy phone calls & answering phone calls in a professional and pleasant manner.

Effectively and promptly respond to heavy email volume.

Meet with clients when required.

Manage and further develop efficient and effective flow of work to attain optimum efficiency and productivity of department.

Create and maintain customer files.

Be tactful, mature, flexible and able to successfully respond to multiple work pressures, adaptable and able to think and act quickly to changing circumstances.

Requirements and Skills:

Familiarity with all aspects of air & ocean export operations & knowledge of IATA, TSA and other governing agency requirements.

Demonstrates excellent interpersonal skills. Able to work effectively with all levels of the organization, internal and external customers and current and potential clients in the marketplace.

Demonstrates excellent verbal and written communication skills. Exhibits a high degree of professionalism.

Able to prioritize, multi-task and work independently with minimal supervision.

Demonstrates accuracy, thoroughness, effectiveness and efficiency in carryout out new assignments.

Able to consistently meet the Company's expectations of attendance, punctuality. Stays on task.

Proficient at using computer systems and applications (e.g. MS Word Office, Excel, CW and other IT applications as trained/required).

CargoWise experience a plus but not required.

Pass a background and drug test.


High School Diploma or GED, College Degree preferred but not required

We are proud to offer the following benefits :

Health Insurance with Medical, Rx, Vision, & Dental

Life Insurance

hort-term Disability

401(k) with company match

Immediate eligibility for Holiday Pay & Paid Vacation days and Sick Days

Free snacks & parking