Spok, Inc. Sales Operations Technology Administrator in Eden Prairie, Minnesota
Sales Operations Technology Administrator
Eden Prairie, Minnesota
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is proud to be the global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians, support administrative compliance, and provide a better experience for patients. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count, count on Spok. For more information, visit spok.com or follow @spoktweets on Twitter.
Essential Duties and Responsibilities:
Manage day-to-day support and troubleshooting of all Sales technology platforms.
User administration – setting up and managing users, roles, views. Provide how-to assistance by phone when users have specific questions about CRM utilization. Monitor CRM usage, provide regular analysis of utilization and highlight adoption issues to management.
Manage regular system maintenance and help identify & drive improvements to CRM and data governance strategies.
Drive general approach and execution of data cleansing efforts, in collaboration with users and developers.
Serve as initial point of contact for developing and prioritizing all change requests, system alterations and customization.
Monitor incoming problem tickets; develop and implement action plans to resolve problem trends.
Responsible for development of user-requested reports, dashboards, views, new data fields. Understand and proactively manage downstream implications of changes to any of these items.
Coordinate testing, upgrades and configuration of system files and services.
Assist in the technical rollout of future enhancements
Participate in ongoing CRM enhancement projects, help to identify areas for improvement and growth in the CRM platform.
Work alongside the internal Technology team, business partners and stakeholders across Sales, Services, Marketing, Finance, Legal and other Customer-facing and Customer-Supporting groups to ensure CRM enhancements and configurations support the business requirements.
Serve as the specialist for data housed in CRM, which may include enrichment of existing data.
Create and maintain manual and detailed set of instructions and system configuration, flowcharts, and other documentation as needed for the CRM system
Provide CRM updates, tips, tricks, etc. at various Sales Communications meetings, events and updates
Gather, analyze & communicate user satisfaction feedback to project teams.
Supervisory Responsibilities: None
You’ll need strong business/technical chops, high attention to detail, and a data-friendly brain to ensure our programs launch and run effectively. You’ll need to know when to agree and when to push back in order to protect the integrity and quality of our data, the seamlessness of our user experience and the alignment with our overall business strategies. You’ll be looked at as the subject matter expert when it comes to how Salesforce.com and related CRM applications can and should be used across the entire Customer Life Cycle.
Bachelor’s degree in Marketing, Business, Information Technology or related field preferred
com Administrator or equivalent Salesforce Administration experience managing an Enterprise-level instance with >100 users.
CPQ experience is preferred
Previous experience with Altify and Pardot is a plus
Communicate and work well in a team environment
Ability to prioritize work and adjust to rapidly changing requirements and demands
Advanced written and verbal communication skills
Excellent organizational, document management, and team leadership skills
Flexible; able to grow with the position as business needs mature and evolve
Computer skills including Microsoft Office at a highly proficient level
Previous Business Analyst, Sales Operations, Sales, Marketing, Technical Support and/or Project Management experience
Strong technical aptitude, comfortable with integrations and writing out business requirements for IT
• Spok is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities • Should you have a disability and need assistance or accommodation in the application process, contact Tara Storms in Human Resources at 1-800-852-8935 •