CCF BANK Deposit Operations Specialist in EAU CLAIRE, Wisconsin

JOB REQUIREMENTS: POSITION SUMMARY: Performs a full range of Operations activities as directed by the Deposits Operations Supervisor-Account Processing. Professionally responds to inquiries of a specific or general nature by customers and employees; determines appropriate response or direction; resolves problems within given authority. Performs various operational background duties; including rate changes, product changes, promotions, core system specifications, check orders, Biller Advantage payments, new account review, online banking and mobile banking, ACH and Wire origination, exception requests and customer disputed transactions. Conducts a variety of routine daily tasks; reviews reports, prepares correspondence. PRIMARY RESPONSIBLITIES: The following duties are primarily performed and which are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned. *Provides support to all areas of the department as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow through with involved customers and employees. *Provides a full range of customer service to customers and Bank personnel; responds to inquiries of a specific or general nature; determines appropriate response or direction for the inquirer. *Resolves account processing errors and resolution requests, problems and discrepancies by clarifying issues within given authority; researches and explores answers and alternative solutions; reconciles accounts; enters corrections; reverses customer fees or charges with the concurrence of Bank management; escalates unresolved problems. *Performs a wide variety of routine clerical duties. *Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position. *Identify and provide customer notification of required account changes. *Assure account documentation is accurate and updated in all applications, including but not limited to marketing materials, promotional materials, online and in processing systems. Citizens Community Federal is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. ***** OTHER EXPERIENCE AND QUALIFICATIONS: MINIMUM EDUCATION QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE REQUIREMENTS *High School diploma or equivalent. *One (1) year of work related experience consisting of call center or customer service support duties in a financial institution or business environment. *Experience in computer terminal and personal computer operation; word processing, spreadsheet and specialty software programs. LICENSES, CERTIFICATES, AND OTHER REQUIREMENT *Must successfully pass criminal background check. *Must successfully pass credit background check. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS In order to perform the duties of the position (listed above) the following knowledge, skills, and abilities are essential for the Deposit Operations Specialist to possess. *Knowledge of general office practices and procedures. *Knowledge of Account Opening functions including account documentation, product specifications, policies and procedures, and regulations. *Knowledge and understanding of system interfaces and operational third parties. *Knowledge of Treasury Management products, services and support the Treasury Sales team. *Knowledge of the Retail products, services and support the Retail Account Sales team. *Knowledge in bank operational activities, terminology and products and services. *Skill in typing to meet production needs of the position. *Knowledge of records retention requirements for deposit documents. *Skill in mathematical calculations; ability to ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FFCBE37B162B4E9E