NCR Application Operations Engineer in Duluth, Georgia

About NCR Corporation

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

Come join the Production Operations Team as anApplication Operations Engineer. Help us support the online and mobile banking sites for `1200 Financial Institutions. This role will be critical for the holistic operation of customer facing Digital Insight applications and services.

Key Areas of Responsibility:

  • Use your knowledge of technology and operational best practices to drive the design, development and implementation of operational standards and capabilities for connected services that enable highly available, scalable and reliable customer experiences

  • Analyze and synthesize a variety of inputs to drives the end-to-end incident management process for multiple offerings

  • Create, develop and manage the deployment architecture for the application

  • Assist in developing the monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts

  • Assist in developing and driving incident management processes, playbooks and stakeholder communication mechanisms

  • Monitor Dashboards, respond to alerting and manage queue of ticket based work on behalf of Financial Institution customers

  • Manage communications, respond to phone calls from, third party vendors, data processing vendors and financial institutions

    Requirements

  • BS in Computer Science or related field – desirable

  • 3 years related experience

  • Linux or other Unix experience

  • Monitoring tools setup and configuration

  • Troubleshooting production issues

  • Performance tuning of App/Web tier

  • System Admin exposure

  • Expertise in managing middle tier and app tier

  • Scripting expertise – Perl, Python

    EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Management Information Svcs

Title: Application Operations Engineer

Location: Georgia-Duluth

Requisition ID: 0054072_P0069204