Prudential Ins Co of America Manager, Defined Contributions Operation in DUBUQUE, Iowa

The Manager, Defined Contribution (DC) Operations will be responsible for leading defined contribution plan transaction-processing activities (e.g., contributions, loans/withdrawals, participant changes, and other adjustments) for a team of up to 12 direct reports. Responsibilities for this role include:Performance Management of associates.Provides input to development of Annual Performance Objectives; writes and delivers performance appraisals for direct reports; conducts 1:1 with direct reports on a regular basisEstablishes clarity about the work they are responsible for including performance expectations, standards of success, and priorities; focusing their team on short, medium and long term goalsDeveloper of Talent - assembles strong teams; demonstrates a passion for guiding and developing others; ensures the right people are in the right roles; actively addresses performance issues; develops sound succession plans; builds sustainable leadership and technical capabilityTeam execution of deliverables including - inventory management and meeting service level agreements, quality management and meeting quality targets, and financial management of budget as well as management of team staffing model and reporting metricsResolution of escalated transaction processing issues team may experienceImplements strategy as defined by senior management - assisting associates with connecting their work to organization strategyTranslates strategies into tactics and effectively mobilizing resources to achieve intended results; establishing metrics to define success, gauge progress, and drives business decisions, process improvements and consistencyUnderstands broad market forces and other external factors, including competitors, customers, legislation, regulations, and technology that impact the business in both the long and short-term; anticipates and adapts to the unexpectedIncorporates knowledge of external factors into business planning, prioritization, resource allocation, and strategy setting; is open to new ideas, methods of doing things or opportunities that arise out of an understanding of the external market and trendsCommunicates as needed with internal and external customers and prospectsTakes leadership role on project/business activities including Internal Audit, Independent Audit, and various Risk Assessments - ensures controls are documented, implemented, and monitoredPrepares for unexpected events by establishing contingency plans; changes course when necessary; responsible for implementing unit Business Continuity PlanUnderstands how to make a cross-functional business case; weighs individual business needs against the big picture and selects a course of action that is in the best interests of the company; responds to requests from other businesses and work groups quickly; takes joint accountability for a successful outcomeMay also manage account-auditing activitiesDevelops or assists in developing the departments budgets and plansVEVRAA Federal ContractorRequest Priority Protected Veteran ReferralsEOE -Veteran /Disabled/Minority/AA/F/M/SO