Santander Bank, NA Operations Team Manager, Dorchester, MA in Dorchester, Massachusetts

Operations Team Manager, Dorchester, MA - 1707590



This position requires demonstrated experience and knowledge in banking operations and a desire to work with people and process management. The position manages oversees daily Bank operations that require policy/procedure exception management and evolution or creation of new processes. The position will manage both exempt and non-exempt team members. It will at times assume a project management role for projects geared toward Bank operations process improvement and new technology implementation.


  • Rates performance; Manages disciplinary process; Conducts interviews and hiring process; and proactively identifies highly promotable employees

  • Examples would include new check processing flows required in response to new technology implementations, new ACH exceptions process to ensure compliance with regulatory change, creative process design changes to reduce operations cost

  • Management includes responsibility for making real time changes to workflow priorities in order to minimize operational, compliance or customer impacts

  • Utilizes experience and judgment to reprioritize team work effort for maximum results and minimal risk on an as needed basis

  • Works to address specific customer impact by refunding fees, providing additional information, and/or further explaining specific situation to customer, executives, and regulators

  • Works to minimize future customer impact by using customer complaint data as basis to change current policy, procedures, and practices when appropriate

  • Actively participates in various Bankwide project teams, serving as the Subject Matter Expert on behalf of Payments and Deposit Account Services executive leadership team

  • Responsibilities would include recommending policy and procedural changes, providing cost and productivity impact analysis, providing input to changes and needs in other functional or business areas based on knowledge and experience

  • Analyzes and resolves complex customer complaints to regulators, executives and front line business areas

  • Utilizes current and previous experience, knowledge and professional judgment defining, developing and implementing new processes and procedural enhancements within designated Payments/Deposit

  • Account Services work team\

  • Manages and directs work flow in the day to day operation of the area. Responsible for the teams adherence to policy and procedure, time management and risk/ regulatory requirements

  • Manages projects and directs groups of vendors, subject matter experts, and consultants in projects to improve efficiency and reduce costs

  • Manages both exempt and non-exempt team members: Delegates departmental workload; responsible for training and productivity of team members;




  • Between 3 and 5 Years of banking operations experience

  • At least 1 year of team management (combined team leader or project management experience

  • Ability to work with little to no supervision, good oral and written communications skills and strong leadership skills

  • Knowledge of banking regulatory and compliance laws

  • Must have working knowledge of banking operations and back office functions

Job : Deposit & Payment Operations
Primary Location : Massachusetts-Dorchester
Other Locations : Massachusetts-Dorchester
Schedule : Full-time
Job Posting : Oct 4, 2017, 2:04:48 PM