QTC Management Operations Supervisor in Diamond Bar, California

Requisition Number17-0465

Post Date7/3/2017

TitleOperations Supervisor

FLSA StatusExempt

PT/FTFull Time = 40 Hours

CityDiamond Bar

StateCA

Description

Job Summary:

Oversees the operational aspects of ongoing projects and serves as liaison between project management and planning, project team. Oversees the status of operational issues, schedules, and prepares reports. Monitors and develops resolutions to meet productivity,

quality, and client-satisfaction goals and objectives.

Essential Duties and Responsibilities

  • Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service

  • Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions

  • Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations

  • Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees

  • Ensure the use of best practice workflows and operational excellence in activities are utilized

  • Direct the training of team members on workflow and contractual modifications expeditiously

  • Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process

  • Analyze and report on a monthly and quarterly basis operational statistics

  • Perform other duties and responsibilities as assigned

Requirements

Competencies:

  • Strong leadership skills with the ability to prioritize and delegate effectively

  • Demonstrated ability to work independently, take initiative and be self-motivated

  • Ability to effectively manage competing priorities with a sense of urgency

  • Sound knowledge and understanding of medical terminology and body systems

  • Strong communication skills, both verbal and written

  • Possess excellent organizational and follow up skills, with a strong attention to detail

  • Possess and demonstrate skills necessary to analyze information, problems, procedures and situations

  • Proficient in Windows operating systems and Microsoft Office suites

  • Strong working knowledge of electronic scheduling systems and Electronic Medical Records (EMR)

  • Strong working knowledge of case management programs

Education and/or Experience: (includes certificate & licenses)

  • Bachelor’s degree from an accredited college in a healthcare related field or equivalent experience/combined education

  • Minimum 6 years of supervisory or management experience preferably in a heath care setting

  • Project management and medical case management life cycle experience is preferred

Physical and Mental Requirements:

The physical and mental requirements and abilities described herein represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

Specific mental requirements and abilities essential to the performance of this position include but are not intended to be all-inclusive: reading comprehension and writing capabilities, adaptability, analyzing, assessing, calculating, decision-making, good

judgment, social skills, ability to follow instructions, and self management.

Specific physical requirements and abilities essential to the performance of this position include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly

required to stand; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arm. The employee is occasionally required to walk and stop, kneel, crouch, crawl, or lift and/or move up to 20 pounds.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities.

Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires,

trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

  • Please view Equal Employment Opportunity Posters provided by OFCCPhere.